Next VacayReviews of nextvacay.com

Response from Next VacayApr 4, 2022

Thanks for taking the time to share your feedback with us, Doug. We're sorry to hear your experience with Next Vacay hasn't been as helpful for your travels as you had hoped. If you have any feedback regarding the deals you received or anything that would have worked better for you, please don't hesitate to reach out to our team. We'd love the opportunity to improve your experience. In regards to the automatic renewal feature, we apologize for any inconvenience this may have caused. Per the terms agreed to at signup and presented again in our welcome email, our service is an annual membership, which renews yearly on your charge date. We don't currently have a renewal reminder set, but your feedback has been shared with our team, so we can work to add this in the future. In the meantime, members are free to cancel at any time or turn off the auto-renewal feature on their subscription. The membership account can be accessed via our deal emails or directly through our website. Unfortunately, your cancellation request came outside of our refund period, so we could not issue a refund, but we did turn off the auto-renewal feature on your account as requested. We can confirm that you won't be billed again. You should have received an email confirmation of this, but you can also verify your membership status by logging into your account. If you have any other questions or concerns, please feel free to reach out to our team at [email protected] so that we can assist you further.

Response from Next VacayMar 1, 2021

Thank you for taking the time to share your feedback, Yorick. I'm disappointed to hear you were unable to take advantage of our services, and I do want to address your concerns as you've shared them. In regards to the deals you received, I'm sorry to hear you didn't receive deals to any destinations of interest. We make it clear on our website that we don't take requests for specific destinations but rather, we alert you to all of the best deals we find available from your airports. In addition to the deals we send from your home airport, we also send deals from surrounding airports. However, this feature can be easily adjusted from your account at any time if you only wish to see deals from specific airports. As for Covid affecting your travel plans, I'm very sorry to hear this. We offer all first-year memberships a 6-month money-back guarantee which can be used for any reason, but as we were not alerted to any inability to travel or concerns regarding traveling, your membership remained active and we continued to send the deals as requested. Our records show our emails were being delivered and viewed from your inbox both before and after your renewal place. We do pride ourselves on being customer-oriented and providing a quality experience, which is why I'm sad to hear you were disappointed with yours. That said, we make our Terms of Service very clear upon signup so there is no confusion about what members can expect. We outline the annual nature of our membership, when customers can expect their first membership charge after the 30-day free trial, and how members are eligible for and can request a refund within 6-months of being charged if they are unable to take advantage of the deals. We did not receive such a request or any feedback regarding a negative experience or inability to utilize the deals, which we continued to send out after vetting for safety and the flexibility to make adjustments should your travel plans be affected due to Covid-19. Because we offer such an extended period to try us out, with the 30-day free trial and 6-month money-back guarantee, we do stick closely to our policy guidelines as they're explained to members. Of course, we are more than happy to take into account any extenuating circumstances, but none were offered in this case. In regards to accessing your account, I do want to clarify that we have an option for this on our website, where we include a link to the log-in page, and we also include a link in every deal email sent to your inbox to ensure there's no confusion. I've shared your feedback with my team so we can continue to improve and make our services better for current and future members. If you have any other feedback or concerns regarding your account, please reach out to us at [email protected].

Response from Next VacayFeb 1, 2021

Thanks for sharing your feedback with us, Madeline. We're disappointed to hear the deals weren't beneficial to you. We do recommend booking deals as quickly as possible to ensure you get the best price possible, but we also look for deals with a wide time-frame of availability to help mitigate any time constraints on deals; that way there's a better likelihood members will find a time that works for both their budget and their schedule. The frequency of the deals does fluctuate, but our team is dedicated to sending out only the best deals available. We always choose quality over quantity, and we won't send a deal to your inbox just to send a deal, but we take the time to ensure it meets our standards and is a deal we would jump on ourselves! As for our annual membership, we don't make an effort to be sneaky. The annual nature of the membership is shared before signup, in our Terms of Service, and mentioned again in our introductory emails. Members can cancel their subscription at any time directly through their account or with help from our support team, and there's also the option to turn off auto-renewal and set the membership to non renew. However, we're constantly working on improving our services, and we'll continue to work on this in the future! Please reach out to our team at [email protected] if you need any help with your membership or have any questions about our service. Thanks again.

Response from Next VacayNov 9, 2020

Thanks for sharing your feedback, Ausy. We're sad to hear your experience was less than stellar and that the annual renewal has caused some issues. We include in all our signup information and materials that we are an annual subscription service, so we charge $25 USD per year after the 30-day free trial ends. With the first membership charge, members can also take advantage of a 6-month money-back guarantee if they're not satisfied with our service or cannot take advantage of the deals. Because it is an annual subscription rate of just $25 USD, we don't offer prorated refunds at this time, but members can cancel their subscription or turn off the auto-renewal feature at any time. While you state that we don’t let you cancel even 1 day into a 12 month subscription that is not the case. The reason for your ineligibility was that your account was 46 days past the renewal date. We apologize if this was previously unclear, but this is why your renewal charge was outside of the eligible refund period. We can confirm that you will not be charged further. We're sorry again if our service wasn't all that you expected. Our focus is taking the burden from our members and finding amazing deals we can send directly to their inboxes so all our members have to do is take advantage of the great deals when we send them out. Likewise, our support team is at the ready to provide quick and helpful information whenever possible for all our members. Nonetheless, we're dedicated to continuously improving our service based on customer feedback and we'll continue to do so in the future. If there is any other way we can be of assistance, please reach out to us at [email protected].

Response from Next VacayAug 28, 2020

Thanks for taking the time to reach out with this feedback, James. I'm very sorry to hear the experience did not live up to your expectations and that the automatic renewal of our annual subscription caught you off guard. When members sign up, we offer a 30-day free trial period along with a 6-month money-back guarantee so members can try us out for up to 7 months and virtually pay nothing if they're unsatisfied. Members can simply reach out and request a refund within 6 months of being charged. After this, memberships are set to automatically renew every year on the date of your initial charge and while we don't send out renewal notices at this time, members can access their account at any time during their membership to turn off the auto-renewal feature or cancel their subscription immediately. Our support team is also available to provide assistance with this or anything else our members may need. As per our Terms of Service, renewal fees are non-refundable, but I do want to clarify that we offer a two-week grace period, not a 30-day grace period, so members can cancel or get in touch for a refund within two weeks of being charged if they no longer wish to continue their membership. Unfortunately, requesting a refund of this charge five weeks after it processed would place your request outside of our refund period. Again, my sincere apologies for any disappointment or frustration this situation has caused. Our goal has always been to help our members travel to amazing destinations for unbelievable prices, and we strive to give outstanding customer support to facilitate our members' success. If you have any questions or would like to discuss your account or the charge in question further, please reach out to us at [email protected] so we can assist you.

Response from Next VacayFeb 20, 2020

Thanks so much for sharing your feedback with us, and we're sorry to hear you haven't seen as many international destinations as you had hoped. Because GRR is a medium-sized airport with all of its direct destinations being domestic, international travel is not as frequent and means that any international deals require a layover at another airport. We want our members to be able to spend their time at their destination enjoying their time off and not waiting at an airport for their next flight, so any flight with a layover goes through a more rigorous review to ensure the deals aren't inexpensively priced only because the layover times are several hours long or overnight. We still find great international flights though, like the recent trips we've sent to Frankfurt, Germany and Lima, Peru. Let us know at [email protected] if there are any changes we can make to your account to make sure you're getting the most out of your membership!

Response from Next VacayFeb 20, 2020

Thanks for sharing your feedback, Brian. We're sorry to hear the deals haven't been exciting for you. I do see that in the past month, we've sent out 9 unique destinations from your airport, including both domestic and international cities like Aspen and Mumbai. Because we send deals from surrounding airports as well, you might see the occasional overlap between different cities that have the same deal available, but we can always adjust your airports if you don't want to see the offers from those surrounding airports. Just get in touch with us at [email protected], and we can take care of that for you!

Response from Next VacayFeb 19, 2020

Thanks for sharing your feedback! We're so sorry to hear you've been disappointed with the deals. We do include deals from surrounding airports as well to make sure our members can take advantage of any opportunities there are to travel. Of course, if traveling to those other airports doesn't work for you, we can update your account with that info! Unfortunately, because Knoxville is a domestic airport, it only has nonstop destinations within the US, so this means any international deals would have a layover at another airport, and those layovers have to meet our high standards for deals. We want our members to spend their time off at their destination, not waiting at an airport for their next flight. Great international deals still pop up though, like the recent trips we've sent to Barcelona, Belize City, and South America out of Knoxville. Let us know at [email protected] if there are any changes we can make to your account to make sure you're getting the most out of your membership!