Next VacayReviews of nextvacay.com

Response from Next VacayJan 7, 2022

Thanks so much, Amber! We love hearing about all the trips you've been able to go on and knowing we played a part in so many amazing travels. We hope you have another fantastic trip to NYC, and we can't wait to see where else you'll go! :)

Response from Next VacayJan 3, 2022

Thanks for sharing such great news, Stephanie! Traveling to visit your friends is always such a treat, and we're so happy we could help you do it with a cheap flight! No doubt, that makes your visit a little sweeter too :) Have fun and happy travels!

Response from Next VacayJan 3, 2022

Awesome! Happy to hear you love the variety of airport options :) We love giving you as many opportunities to travel as possible, and we're glad this deal to St. Thomas worked out. Enjoy your week of fun and sun in the tropics!

Response from Next VacayDec 28, 2021

Thanks for sharing your feedback, and we do apologize for the less than stellar experience you've had with our service. It's never our intention to deceive our members or perform any actions without our members' awareness. We do not currently include renewal reminders with the subscription; however, we do include that it is an annual membership before, during, and after signup, and we also include a handy link in all of our deal emails for members to access their account. From the account page, members can turn off the auto-renewal feature at any time to stop future renewals from taking place. With that said, we understand your disappointment at the lack of a reminder, and we will work to have that added in the future. You also mentioned receiving spam emails, so we want to clarify that Next Vacay does not send spam emails or share your personal information with any third-party sites. We take the security of your information seriously, and you can find a full breakdown of our Privacy Policy on our website at nextvacay.com. The only emails you receive from Next Vacay are the customized deal alerts, which we send directly to your inbox to allow you to take advantage of the flight deals in your area, or the payment notifications emails, which notify members if the card saved on file is no longer active. If you have any further questions or concerns, please don't hesitate to reach out to us anytime at [email protected], and our support team will be happy to assist you. Edit: Thanks for updating your feedback with more information. To be clear, members must agree to the Terms of Service at registration. Our Terms are provided at the member agreement and on our website. All new members are also sent a welcome email within 24 hours of signing up, but if you had issues with receiving this email, our support team would be able to assist you further. Please reach out with your information, and we'll be able to address any remaining concerns.

Response from Next VacayDec 16, 2021

That's fantastic, Mark! We're so happy we could make it happen! We adore Spain, and we're so glad you had such a wonderful time on your trip. Here's hoping you'll be able to take many more amazing vacays in the future :)

Response from Next VacayDec 13, 2021

Thank you for reaching out and leaving us this feedback. We're so sorry your experience with our customer service team was disappointing. Please know that every member of our team is there to support our customers and would never laugh or interact with customers in a disrespectful manner. Unfortunately, in reviewing the chat you had with our team, we noticed a connectivity issue that resulted in a time-lagged response, so while our agent was responding to your messages as quickly as they came in, those messages were delayed in being sent to you. Nevertheless, we understand how upsetting it must have been, and we sincerely apologize for any hurt or frustration caused. As for the subscription renewal, we do include the annual nature of our service on our signup page, in our Terms of Service, and the welcome email sent after new members register. Members can also access their subscription details from their account page at any time to change or set their subscription to non-renew, and a link to your account is included in every deal email we send. However, we're very sorry if the renewal charge caught you off-guard, and we understand that with everything else on your plate, the renewal date likely slipped by. After your chat ended, we did send a follow-up email to your provided address, and we received your reply at our [email protected] email address. Upon further review of your account and the feedback you provided in your message, we have made further updates to your account, which we hope are a satisfactory resolution to this case. You should have received another follow-up email from the representative assisting you; however, if you need any further assistance, our team will be more than happy to support you via email, chat, or any of our other forms of communication. Please just reach back out if necessary, and thank you again for allowing us the opportunity to make things right!

Response from Next VacayDec 13, 2021

Thanks for taking the time to reach out and leave us a review about your experience. We're sorry to hear there was some confusion regarding the subscription nature of our service. We ensure that this information is available and clear to members throughout the signup process, as it's included on our signup page, in our Terms and Service, which members must agree to at registration, and in the welcome email we send after sign up. New members must also submit their card information to be charged after the 30-day free trial but can cancel at any time before the end of the trial period if they no longer wish to be charged. For all new members, we offer both a 30-day free trial and a 6-month money-back guarantee, so in total, members can try us out for 7 months and still request a refund if they're dissatisfied with our service. If any of this information was missed at signup or during your membership, we apologize, as that's not the kind of experience we wish to give our members. To clarify a bit more about our service, we have a team of human deal hunters reviewing and verifying each deal for pricing, availability, and other factors before it's sent to your inbox. This way, we can better customize the deals to your home airport, ensure each deal offers undeniable savings, and simplify the flight booking process for our members. In contrast, Google Flights is simply a flight search engine wherein users still have to do the work of searching for and finding flights. Our records show we sent multiple deals to your inbox weekly; however, we never received any messages or feedback regarding those deals, so we were unaware if they had not been used. If you have any specific feedback regarding the deals and what you may have preferred to receive, please don't hesitate to reach out to our team, as we're constantly making updates. We can confirm you have successfully canceled your subscription, and you should have received an automated email confirming this as well as a verification from our support team, but you can always reach out to [email protected] for further assistance.

Response from Next VacayOct 21, 2021

Thanks so much for sharing, Rachel! We're delighted to hear you love our service, and we can't wait to see what the future brings for your travels! :)