Rachel P.
They didn’t cancel my account / airports too far away
I canceled my account, and missed that the $25 still billed for three years, like a dummy. That’s on me, but it’s an annual subscription. The problem is that I DID cancel it, but it apparently failed on their end. Most of the emails I got for deals were hundreds of miles from me (BC & Portland - I am in Seattle). Wasn’t worth the $25. And because I happened to open some of the emails, they saw that as me using the service. Never mind that I had not logged onto the site or searched the site in those years.
Response from Next VacayDec 27, 2022
Thanks for sharing your feedback with us, Rachel. We're sorry to hear about your less-than-stellar experience, and we'd love the opportunity to clarify things and make them right. Regarding the deal emails you received, we want to explain that when members sign up, we automatically default to sending you the deals from your selected airport and airports within several hours of you. However, this can be adjusted from your account at any time to curate the deals sent to match the airports you are interested in/fly out of regularly. This way, members receive a variety of deals and score great prices from airports they may not normally consider but which they can always remove if the airport is too far from them. This is addressed in our welcome emails and FAQs, but we apologize if that information was missed. As all of our deals are sent directly to your inbox, there's also no need to log in or search our site. We consider our services successfully rendered when they are delivered and opened, and since we received no complaints, we were not aware of any issues with the quality of the deals received. As for your main concern, which involved canceling your subscription, we're very sorry for any confusion there may have been regarding the status of your account. Based on the information you provided in your emails, we could not find any evidence of a previous cancellation request, either the year after you signed up or following your first renewal. Members are also free to cancel directly from their account, but our records show the only cancellation on your account occurred a few days ago, on Dec 17, 2022. If you have evidence of a cancellation attempt before that or under different information than what you've already provided, please get in touch with our team at [email protected], and we'll be more than happy to review your information and get you squared away!