NexampReviews of nexamp.com

Response from NexampDec 20, 2023

Hi Jessica, thank you for taking the time to share your experience. We're thrilled to hear that you've been experiencing savings with Nexamp over the past year. Our team strives to be as helpful and knowledgeable as possible, so it's great to know they made the billing process clearer for you. We appreciate your patience and are grateful to have you as part of the Nexamp community. Here's to many more years of clean energy and savings!

Response from NexampDec 14, 2023

Hi Vince, Thank you for taking the time to share your initial thoughts about joining our community solar program. We are thrilled to have you on board! Our goal is to empower individuals like yourself to decarbonize their lives while also enjoying the benefits of cost savings. Your decision to join us is greatly appreciated. As we work to get your subscription started, please rest assured that we will keep you informed with all the latest updates and information as they become available. If you have any questions or need further assistance in the meantime, feel free to reach out to us. Thank you once again for joining the clean energy revolution with Nexamp!

Response from NexampDec 14, 2023

Hi Philip, thank you for sharing your feedback. Our team works hard to make the signup process easy, and we are so glad you have decided to join our community solar program! If you are eligible for a gift card, it will typically be sent within 30-60 days of signing your contract with Nexamp. We appreciate your patience in the meantime while we finalize everything and look forward to providing savings to you as soon as possible!

Response from NexampDec 8, 2023

Hello, Thank you for writing in. We are sorry to hear about the difficulties you are facing and can certainly do our best to help. While we understand that you have canceled your account with us, we want to make sure your needs are met. By being a part of our program, we are providing solar energy credits that offset your electricity costs with your utility, Central Maine Power (CMP). The design of the program in Maine is that you receive credits for what your share of our solar farm has generated, but at a 15% discount. When you first signed up with our program, we analyzed your usage and electricity costs to estimate a share size on our solar farm that should cover close to 90% of your electricity costs for the year. In order to cover these costs, it is typical for our customers to produce more credits than what they need in the summer months when days are long and sunny, to still substantially reduce their utility costs in the winter when solar energy production is less. The excess credits that are generated in the summer months will remain on your CMP account and will be used during those months where your usage is greater than the energy credits generated by the solar farm. We recognize that receiving a higher-than-normal invoice can be challenging, and Nexamp is certainly willing to work with you to align on a payment plan that works for both parties if needed. We do not charge late fees or interest, and do not impact credit scores. Our team is committed to helping our customers maximize their savings. If you would find it helpful, you are also welcome to send in a copy of your recent utility bill for us to review your credits and savings. Our support team can be reached at 855-727-4636 or [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST. We hope the details above help address the concerns you raised in your review and we’re sorry to lose you as a subscriber.

Response from NexampDec 8, 2023

Hello Laura, Thank you for your feedback. Let us first start by apologizing that you have had a poor experience with our organization. We pride ourselves on delivering an exceptional customer experience and we take feedback from our customers seriously. We appreciate you reaching out and explaining your circumstances and hope we can assist with your needs. When you request to cancel with Nexamp, we process that cancelation in our system. However, the procedure is not immediate since we have to work with your utility provider to complete the removal from our solar farm. As for the timeline to adjust customers’ accounts in Massachusetts, we are limited to 4 submissions to the utility a year per the program’s regulations. These are submitted each quarter so that there is a consistent schedule to make changes for our thousands of customers. Whether it be to adjust subscription sizes on our farm or process cancelation requests, the process is not immediate, and it is referenced in the contract you signed with Nexamp. It is also important to note that Nexamp bills our services in arrears, so there is always a delay between when you see credits on your utility account and when we bill you. This explains why you received and paid Nexamp invoices after your cancelation request date. After reviewing your account, we recognize that your circumstances have been unique. We do apologize for the frustration and confusion this has caused you. We have since rectified the situation on our end, and we will be reaching out to you individually to go over our next steps as to how we plan to make this right. This now means that your account has been officially canceled with Nexamp, and your balance is up to date. There is no further action needed on your part. Thank you for your time as a Nexamp community solar subscriber.

Response from NexampNov 29, 2023

Hello Bill, Thank you for sharing your thoughts. While we apologize for any confusion, our records indicate that you received an email from the same team member that you spoke to on 11/7, the afternoon after you had called in. This email contains a written explanation of how our program works, and where you can find the reductions that are being applied to your costs with National Grid. Additionally, a senior member of our team has reached out to speak with you on 11/13 to see how we can further assist. Please be sure to check your email inbox to make sure you can see the information we have been sending you. Overall, Nexamp is applying solar credits that reduce what you owe back to National Grid. The design of the program in your area is that you only pay for the solar credits that you are using for the month. This means that you will not be overpaying for solar credits and will always receive a 10% discount on the credits you use for the month. For example, if we reduced your utility bill by $100, you would owe Nexamp $90 in return, saving you $10 that you would have had to pay for the utility. Since the savings can fluctuate throughout the seasons, we recommend that you view your overall savings to be about 10% of your annual electricity costs. Nexamp is proud to offer the highest discount in your area. Our team is committed to helping you see the benefits of our program, and we welcome the chance to speak with you further. If you have additional questions regarding your Nexamp account, you can reach our support team at 855-727-4636 or [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST.

Response from NexampNov 30, 2023

Hello Heather, Thank you for your feedback and we are sorry to hear that you weren’t satisfied with your experience. After reviewing our records, we can see that you requested to cancel your Nexamp account in September of this year. Confirmation of this request was sent to your email on file, which outlines the timeline required to complete this. Since we have to work with your utility to remove you from our solar project, the process is not immediate, and it is referenced in the contract you signed with Nexamp. It’s additionally important to note that Nexamp bills our services in arrears, so there is always a delay between when you see credits on your utility account and when we bill you. This is because we are waiting for confirmation from the utility that credits have been placed on your account. Every credit that was placed on your utility account was provided to you at a 15% discount. Please know that our team is committed to making sure your needs are met. Therefore, we will reach out to you personally to learn more and make sure your account is closed. Thank you for your time as a Nexamp community solar subscriber.

Response from NexampNov 20, 2023

Hello there, Thank you for sharing your thoughts, and we apologize for any confusion regarding your Nexamp account. Our records show that you signed a valid agreement with Nexamp in December of 2021. Please refer to the email our team had sent you on 10/25 which has the document attached for your reference. You were placed on our Bangor Solar Project, which at the time was in the beginning stages of construction. We had enrolled you in our program prior to our solar farm going live in order to confirm that you would have a reserved spot. In our attempt to keep you updated on our progress and what to expect next, we sent over 15 emails to the email on file. Most notably, you were sent an email when your solar farm went live letting you know credits were on the way, as well as an email with information regarding your first invoice. These updates were also sent to you via postal mail. When you signed up with Nexamp you agreed to receive solar energy credits by sizing your “share” of the solar farm to offset your average monthly costs. These credits can be located in the "Other Charges/ Adjustments" section of your utility bill listed as "CDG Credit-Applied to This Bill". Nexamp will only charge customers for their solar energy credits when they use them. Any invoice you receive from Nexamp is for solar energy credits that have been applied to your account and used towards your electricity costs in a given month.  We invoice you for this credit, but at a 10% discount. As for when you cancel with Nexamp, we process that cancelation immediately. However, in New York, we can only send updated customer lists monthly. Once National Grid receives the updated customer lists, it can take 1-2 months for them to remove you from their system and stop applying credits. During that 90-day window you can still receive solar energy credits that reduce your National Grid bill. This is why the original contract you signed with us, and the cancelation email we provided you with on October 27th mentioned that the process can take up to 90 days.  Lastly, your reviews assert that we are a scam, however we respectfully believe your comments are not accurate. We are a veteran-founded business committed to helping people decarbonize their life. We operate in numerous states and help tens of thousands of customers save money on their electricity bills every month. We have also spent a significant amount of time researching and responding to your complaint because we are committed to providing the best service possible for all our customers. We hope the details provided can help you move forward, however, if you have additional questions regarding your Nexamp account, you can reach our support team at 855-727-4636 or [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST.