Nexamp is an exciting environmental explorer, with an amazingly efficient Payments staff. Our solar farm in Fairfield, Maine opened this summer. The credits on my electric bill brought peace to my heart as I viewed TV news videos covering the projected collapse of our national grid.
Response from NexampFeb 27, 2024
Hi Catherine,
Thank you for your positive feedback and support of Nexamp. It is because of customers like you that we can continue our mission of providing communities with clean and renewable energy. We are so glad to hear that the credits you are receiving have allowed you to see significant savings on your utility bills. Our Customer Support team will continue to support you as needed moving forward. Thank you for being a loyal Nexamp community solar subscriber!
GH
Gilbert H.
I just signed up for NexAmp for a 2nd…
I just signed up for NexAmp for a 2nd home we own, but only use for family and friends to gather for social events, and to havce additional garage parking for two of our collector vehicles (we call the house Casa Dde Shelby). We have a very large array of solar panels (70) on our main residence, but I could not invest justify getting solar panels for Casa De Shelby as our consumption levels are quite low.
I track our consumption of utilities very month, and plan to alter the worksheet I use for Casa De Shelby to ascertain the actual net savings we get with NexAmp. It is clear to me that there is a delay with the NexAmo statements, so correlating the month of consumption will be a bit tricky as it relat4s to the month we receive the statements. I ought to be able to figure it all out, and then be able to slice the numbers up.
I am not too worried about getting a 10% savings for electrical costs, although that would be nice. Rather, I am hoping to be able to derive the power we use with some kind of solar source. Since getting privately owned solar panels is not viable with this 2nd home, NexAmp seems to be a nice fit.
Response from NexampFeb 21, 2024
Hi Gilbert,
Thank you for taking the time to share your positive experience with Nexamp. It's great to hear that our community solar program meets your needs and that you appreciate our commitment to a more sustainable future. Your input is invaluable to us, and we are always here to support you, whether you have questions or need help with matching your credits. We look forward to delivering savings as soon as possible!
PC
paul C.
Opaque billing
Opaque billing, leaves the customer totally uninformed or confused regarding the net savings (if there are any), and the service is very difficult to cancel
Response from NexampFeb 21, 2024
Hi Paul,
Thank you for your candid feedback. We apologize for any confusion or concerns regarding our billing process and would be happy to provide you with further details.
As a Nexamp community solar subscriber, you have a share of one of our solar projects which is generating clean energy directly into the grid. Your utility will apply a reduction to the amount due on your usage costs based on the amount of solar energy your share has produced each month. These reductions that offset your usage costs are what we call solar energy credits. Your utility will still issue you a bill each month for the electricity you use, but it will be reduced by the value of the Nexamp community solar credits that were generated. Nexamp will then invoice you separately for the value of the community solar credits you have used, but at your discounted rate. Since Nexamp does not send you a statement until we receive confirmation from your utility that you received a discount, our invoices will always be in arrears. This means you are billed for the credit already applied and used towards your utility costs.
Regarding cancelation, as outlined in the “Early Termination” section of your contract, the process can take up to 90 days. During this period, you’ll continue to receive and be billed for solar credits used until your account is fully updated. Nexamp does not charge any cancelation fees and you will continue to save on your electricity bills until your cancelation is completed.
Should you have any additional questions, our team is eager to provide further assistance. We strive to ensure our customers are well-informed and encourage you to explore our online help center at https://help.nexamp.com/ for immediate support. Alternatively, you are welcome to directly contact our support team for personalized assistance.
CK
Chris K.
I have reviewed previously
I have reviewed previously, but feel an update is warranted. We finally canceled this nonsense after several attempts to get a clear answer on billing. If you look at the other reviews with similar experiences, you will note Nexamps long, winding explanations, that really don'texplain anything. Be advised, you will start out ok, but after awhile you will start getting multiple bills each month, all for different amounts with different due dates. If you have your bill payments budgeted and planned each month (like most households), this becomes problematic. They bill "in arrears"... we got a bill in December for July, but they had no explanation for that delay (National Grid showed the credits on the July bill); and yes, they sent a bill every month in between. They will talk in circles and never fully explain. There were no savings, which was fine, we signed up for environmental reasons, but we are done. Grid sends one easy to understand bill once each month with a single due date. Save your money and your sanity and avoid Nexamp.
Response from NexampFeb 19, 2024
Hi Chris,
We are sorry to hear that your experience with Nexamp has not met your expectations, particularly regarding billing clarity and communication. We value transparency and predictability in billing.
To clarify, we bill in arrears, which means there is a delay between when the solar credits appear on your utility account and when we issue a bill for those credits. This method ensures we only bill for credits applied to your account, striving for a transparent and equitable billing process. We’re actively coordinating with our utility partners to streamline this process.
We understand that the solar credit amounts can vary throughout the seasons and are prepared to work with our customers on an interest-free payment plan if necessary to align with your budget. Please be assured that your credits and 10% discount are accurately reflected on your invoices from Nexamp and we would be happy to review that with you.
Our aim is to enhance your financial savings and environmental impact annually. We will follow up to discuss your account and ensure your concerns are addressed. We appreciate your candid feedback as it is crucial in helping us to continue to grow and improve.
TH
Terri H.
Love Nexamp
Customer service advocate Eric Marquez was prompt, polite and knowledgeable. I felt heard and Eric responded appropriately to my every question.
Thanks for a great company.
Response from NexampFeb 8, 2024
Hi Terri, thank you for sharing your positive experience with our customer service. We're thrilled to hear that our team's support and expertise met your needs effectively. Your feedback is greatly appreciated and reinforces our commitment to excellence. Thank you for being a Nexamp subscriber!
RO
roland
easy to use sign up interface
easy to use sign up interface
Response from NexampFeb 8, 2024
Hi Roland, thank you so much for taking the time to share your experience with Nexamp. We are very happy to hear that you're satisfied with our program and signup process. Thank you for being a subscriber, and for your commitment to clean energy.
KC
Karen C.
easy to use
easy to use and understand
Response from NexampFeb 2, 2024
Hello Karen! Thank you for the positive feedback. We're glad you've chosen Nexamp and look forward to delivering great savings and service. At Nexamp, our commitment is to deliver a simple, accessible, and efficient community solar experience. Thanks for being a loyal subscriber, and we are here for anything else you may need!
BS
Baglan S.
First use
First use, give me time
Response from NexampJan 29, 2024
Hello Baglan, thank you for the review! We're glad you've chosen Nexamp and look forward to delivering great savings and service. Feel free to visit our Help Center at https://help.nexamp.com or reach out to our team with any questions as you get to know our program. Thank you for joining the clean energy revolution!
