NexampReviews of nexamp.com

Response from NexampNov 17, 2023

Hello Brian, Thank you for sharing your feedback, and apologies that you weren’t completely satisfied with your experience. By enrolling in our community solar program, you are receiving solar credits that offset your monthly electricity costs based on the amount of energy your share of our solar farm produces. Our goal is to offset close to 90% of your electricity costs throughout the year. To cover these costs, it is typical for our customers to produce more credits than what they need in the summer months when days are long and sunny, to substantially reduce their utility costs in the winter when solar energy production is less. The excess credits that are generated in the summer months will remain on your National Grid account and will be used during those months where your usage is greater than the energy credits generated by the solar farm. Please note however, the design of our program in your utility area is so that you are only paying for the solar credits that you needed to use for the month. Even if you generated excess solar credits, you will not be paying more than what you would have without our program. As a reminder, you also get these solar credits at a 10% discount each month, which allows you to see net savings. You can find the monetary deduction that we are applying to your monthly utility costs by looking at the line item “CDG Credit – Applied to this bill” under the Delivery Services section. Nexamp does not generate bills until we receive confirmation from your utility that the credits have been applied to your account. However, if you feel that your savings are not being maximized, we would be happy to review your usage patterns to see if adjustments need to be made. A team member has reached out to you for this information on 11/10, however we have not received a response. While we are very much willing to work with you so that we can ensure the program is working right for your needs, if you prefer to cancel your subscription, we will honor that too. A representative will reach out so that we can best understand your concerns and make sure we are clear on the best path forward. We thank you for your time as a Nexamp community solar subscriber.

Response from NexampNov 20, 2023

Hello Ken, Thank you for your thoughts. We appreciate you reaching out and explaining your circumstances, and hope the details provided below can help you move forward.  When you first signed up with our program, we analyzed your usage and electricity costs to estimate a share size on our solar farm that should cover close to 90% of your electrical costs for the year. To cover these costs, it is typical for our customers to produce more credits than what they need in the summer months when days are long and sunny, to reduce their utility costs still substantially in the winter when solar energy production is less. The excess credits that are generated in the summer months will remain on your Unitil account and will be used during those months where your usage is greater than the energy credits generated by the solar farm. Since Nexamp does not have direct access to view if you have excess credits with your utility, we strongly recommend that you monitor what your credit bank is and if you do feel it is too high, to reach out to us so we can reanalyze your share size so you can generate fewer new credits and utilize your excess credits more quickly. As for the timeline to adjust customers’ accounts, we are limited to 4 submissions to the utility a year per the program’s regulations. These are submitted each quarter so that there is a consistent schedule to make changes for our thousands of customers. Whether it be to adjust subscription sizes on our farm or process cancelation requests, the process is not immediate, and it is referenced in the contract you signed with Nexamp. It is also important to note that Nexamp bills our services in arrears, so there is always a delay between when you see credits on your Unitil account and when we bill you. This explains why you received and paid Nexamp invoices after your cancelation request date.    Regarding the excess solar credits that you had on your utility account at the time of your move, we are willing to work with you to find a solution that works for both parties. While it is out of Nexamp’s control to determine what your utility can do with those credits, we are continuing to advocate on our customers’ behalf to create more customer-friendly regulations in the future. To assist with your specific concerns, we will reach out to you to learn more. We appreciate your time as a Nexamp subscriber and look forward to assisting your needs moving forward.

Response from NexampNov 17, 2023

Hello Bob, Thank you for your feedback. Let us first start by apologizing that you have had a poor experience with our organization. We hold ourselves to high standards and we are sorry to hear that we have not lived up to our goal of providing an exceptional customer experience. While we recognize that you have canceled your account with us, we want to address the specifics of your concerns. By being enrolled in our program, you have received solar energy credits that are designed to offset close to 90% of your electricity costs throughout the year. The design of the program in your utility territory is that you will only be charged for the solar energy credits when you use them, rather than when they are generated. Any invoice you receive from Nexamp is for solar energy credits that have been applied to your utility account and used towards your electricity costs in a given month. These credits are located in the "Other Charges/ Adjustments" section listed as a "CDG Credit-Applied to This Bill". Nexamp will then invoice you for these credits, but at a 10% discount. As for your cancelation with Nexamp, we process that cancelation in our system immediately. However, in New York, we are only allowed to submit adjustments to customer’s accounts once a month to your utility. Once National Grid receives the updated customer lists, it can take 1-2 months for them to remove you from their system and stop applying credits. During that 90-day window you can still receive solar energy credits that reduce your National Grid bill. It is also important to note that Nexamp bills our services in arrears, so there is always a delay between when you see credits on your National Grid account and when we bill you. This explains why you have received Nexamp invoices after your original cancelation request date. This is why the original contract you signed with us, and the cancelation email we provided you on October 30th mentioned that the process can take up to 90 days. Nexamp has been in business for over 15 years. We were founded by two army veterans. Behaving with integrity is one of the core values that each and every member of the Nexamp team believes in. We have spent a significant amount of time researching and responding to your review because we are committed to providing the best service possible for all our customers. If you have additional questions regarding your Nexamp account, you can reach our support team at 855-727-4636 or [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST.

Response from NexampNov 16, 2023

Hello Paul, Thank you for your feedback. Let us first start by apologizing that you have had a poor experience with our organization. We pride ourselves on delivering an exceptional customer experience and we take feedback from our customers seriously. We appreciate you reaching out and explaining your circumstances, and we hope the details below can help you move forward. It is first important to note that Nexamp is not your energy provider. You continue to receive your electricity through National Grid, but your bill to them is reduced by the value of the community solar credits you receive from Nexamp. We provide those credits to you at a 10% discount, which we bill you separately for. We document this process in the contract you signed with Nexamp and in the numerous emails we send to all our customers when our solar farms go live and when credits begin being generated. We do our best to explain the program so that all consumers can make an educated choice on whether or not they sign-up for community solar. Regarding the billing delay you experienced in October, we sincerely apologize for such. There were discrepancies in the data that we received from the utility, and we wanted to ensure that the bill you received was accurate. While our bill date may not be the same each month, we try our best to stick to a regular pattern. As for payments with your Nexamp subscription, we recommend that you use a credit card or checking account directly within your online account. While we also accept digital bank payments, they are not the recommended form of payment due to the processing times they require. Please also note that Nexamp does not charge late fees, interest, or impact credit scores. While we hope the information provided was useful for you, we want to support you as needed if you have additional questions. You are welcome to reach our support team at 855-727-4636 or [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST. Thank you for your time and for being a Nexamp community solar subscriber.

Response from NexampNov 9, 2023

Hi Glenn, thank you for sharing your thoughts. Our team is proud to provide our communities both with environmental benefits and monetary savings, and we are glad you are enjoying it as well. We appreciate your support as a Nexamp community solar subscriber!

Response from NexampNov 16, 2023

Hi Philip, Thank you for sharing your feedback and we apologize that there is confusion around how you are saving with our program. We can certainly do our best to address your concerns so that you can successfully move forward with your subscription. It is first important to note that Nexamp provides you with solar energy credits that offset your electricity costs with your utility, Central Maine Power (CMP). The design of the program in Maine is that you receive credits for what your share of our solar farm has generated on a monthly basis. You should see these credits in the form of kWh under the Your Generation Details section of your CMP bill listed as “Allocated Generation”. If you look at the Nexamp invoices you have received, the production period lists when this solar generation was produced. The first two invoices you received have a higher credit amount than usual because it reflects summer solar generation. This is typically when you are able to produce the most amount of solar energy throughout the year. In the winter months, when solar energy production is less, your credits will likely be less than your monthly usage, and you will be able to use your excess credits if you have them. Due to the fluctuation in our solar production throughout the year, we recommend that you view your savings on an annual basis, rather than monthly. Please also note that your utility is the one to value and apply the kWh offsets to your bill, Nexamp does not charge a fixed rate per kWh for your electricity. Instead, we match the value of the credits that were used to offset your existing utility bill, and then apply a 15% discount which provides our typical customer with net savings. If you would like to review how this process works, please refer to the formula that our team had sent you in our latest email correspondence on 11/2. We recognize your concerns, and hope that the information provided here is enough to resolve your needs. However, if you still have additional questions regarding your Nexamp account, you can reach our support team at 855-727-4636 or [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST. Thank you for being a Nexamp community solar subscriber!

Response from NexampNov 9, 2023

Hi David, Thank you for sharing your feedback about your Nexamp account. Our team appreciates your insights and looks forward to resolving your concerns. When you first signed up with our program, we analyzed your usage and electricity costs to estimate a share size on our solar farm that should cover close to 90% of your Ameren costs for the year. In order to cover these costs, it is typical for our customers to produce more credits than what they need in the summer months when days are long and sunny, to still substantially reduce their utility costs in the winter when solar energy production is less. The excess credits that are generated in the summer months will remain on your utility account and will be used during those months where your usage is greater than the energy credits generated by the solar farm. As a reminder, you can find your solar credits under the Usage Summary section of your utility bill listed as “Off-Site Gen kWh”. This kWh value goes towards reducing your utility costs and can be matched to your corresponding Nexamp invoices. To do this, it is important to note that Nexamp bills our services in arrears, so there is always a delay between when you see credit on your Ameren account and when we bill you. This is because we are waiting for confirmation from the utility that credits have been placed on your account. Due to the fluctuation in our solar production throughout the year, we recommend that you view your savings on an annual basis, rather than monthly. So far to date, our system shows that we have applied close to $11,000 in credits that have gone towards reducing your costs with Ameren. These credits are always discounted at 20%, therefore allowing you to save over $2,000. We are sorry to hear about your confusion and are here to support however is needed. While we hope these details were useful, our support team is always willing to review your utility bills and ensure that you are able to match up your invoices and understand your savings. If you have additional questions regarding your Nexamp account, you can reach our support team at 855-727-4636 or [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST. We thank you for your time as a Nexamp community solar subscriber.

Response from NexampOct 31, 2023

Hi Michael, Thank you for reaching out about your Nexamp account, and we are sorry to hear about your concerns. The design of our community solar program is to allow for customers to save money rather than spend more, so we are certainly willing to work with you to make sure your needs are met. To start, you should see the solar credits that Nexamp is providing you with on your Central Maine Power bills under the section “Your Generation Details”. Within this section, there should be a value labeled as “Allocated Generation”. This value represents the amount of solar energy your share of our solar farm has produced for the month, and therefore the number of credits you can use to lower your electricity costs with CMP. Nexamp uses your utility rates to value these credits and makes sure that you receive a 15% discount on such each month. The Nexamp invoice that you are referring to shows that we were able to apply ~$355 to your CMP account which would go towards reducing your costs. If you are having difficulty finding the solar credits on our utility bills, please let us know and send in a copy of your recent utility bill so we can assist further. However, if your concerns are mainly around why your utility bills are so high, then we would recommend reaching out to CMP directly. With this said, we want to make sure you can maximize your savings through our program so we will have a representative reach out to learn more. We are committed to providing you with a positive experience that allows you to simply enjoy savings throughout the year. We thank you for your time and look forward to helping you with a resolution.