NexampReviews of nexamp.com

Response from NexampMay 8, 2024

Hello David, Thank you for your feedback. We are sorry to hear about your concerns and can certainly do our best to help. As a Nexamp community solar subscriber, you have a share of a solar project that generates clean energy directly into the grid. Each month, your utility company applies reductions to your usage costs based on the solar energy your share produced. These reductions, known as solar energy credits, decrease your monthly electricity bill. Despite these credits, your utility will continue to bill you for your net electricity usage. Separately, Nexamp invoices you for the solar credits at a 10% discount, allowing you to save throughout the year. Our goal is to maximize these savings for you. It's important to remember that credit amounts can fluctuate seasonally; production typically dips in winter when solar energy generation decreases. However, if you're interested in receiving more credits year-round, we would be happy to work with you. We’d simply just need a copy of a recent utility bill to analyze your usage and rates. We hope this information addressed your concerns. If you have additional questions regarding your Nexamp account, you can reach our support team at 855-727-4636 or [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST. Thank you for your time as a Nexamp subscriber.

Response from NexampMay 8, 2024

Hi Allan, thank you for your positive words! We’re glad to have you with us on the journey towards a sustainable future with community solar.

Response from NexampMay 8, 2024

Hello Linda and Steve, Thank you for sharing your experience with us. We sincerely apologize for the delay and any frustration this situation has caused. At Nexamp, we strive to deliver exceptional service, and it's clear in this instance we fell short. We truly appreciate the ongoing communication you've had with our team and your patience as we work through this. Please rest assured, we are committed to finding a resolution for you as swiftly as possible. Your satisfaction is very important to us, and we are dedicated to ensuring this matter is resolved to your satisfaction. Thank you again for your understanding and for bringing this to our attention and we will continue to communicate with you privately.

Response from NexampApr 29, 2024

Hello and thank you for taking the time to share your positive feedback! We are glad to hear you've found our community solar program to be an easy and effective way to save on your electricity costs. We appreciate your support and look forward to continuing to serve you!

Response from NexampApr 22, 2024

Hi Mary, Thank you for taking the time to share your feedback with us. We are glad to hear that you are enjoying the savings on your electricity costs through our community solar program. However, we understand that receiving multiple bills can be challenging at times, and we appreciate you bringing this to our attention. At Nexamp, we strive to make our billing process as clear and convenient as possible for our subscribers. We are continually working to improve our communications and billing methods. Your suggestion about consolidating the bills into a single delivery method has been noted, and we are currently working on ways to better streamline our processes to enhance our customer experience. Please note that for the time being, many of our customers enjoy the option of autopay, which allows you to pay your Nexamp bill with ease while still allowing you to see savings throughout the year. Additionally, since we work closely with your utility provider to have credits applied to your bill, it's important to us that these credits are clearly itemized, much like a receipt. This ensures transparency and helps you see exactly how much you are saving each month. We are committed to improving this aspect of our service to make it easier for you to track your savings and understand your bill. Thank you again for your feedback and for being a valued part of the Nexamp community. If you have any more questions or need further assistance, please feel free to reach out to our customer support team at [email protected] or 855-727-4636.

Response from NexampApr 9, 2024

Hello Mary, Thank you for your feedback. We would be happy to address your concerns and clear up any confusion. As a Nexamp community solar subscriber, you have a share of one of our solar projects which is generating clean energy directly into the grid. Central Hudson will apply a reduction to the amount due on your usage costs based on the amount of solar energy your share has produced each month. These reductions that offset your usage costs are what we call solar energy credits. Your utility will still issue you a bill each month for the electricity you use, but it will be reduced by the value of the Nexamp community solar credits that were generated. Nexamp will then invoice you separately for the value of the community solar credits you have used, but at a 10% discount. As a reminder, the reductions from Nexamp on your Central Hudson bills are listed as a "Community Distribution Generation Credit". It is recommended that you look at the production periods that are listed on the Nexamp invoices. This reflects the dates that the electricity was generated on our solar farm. While they do not match the usage dates on your utility bill, it should help you better understand when they were used to reduce your electricity costs. Please note that Nexamp issues invoices only after confirming solar credits have been applied to your utility bills, so we feel confident the savings were received. If you are still having difficulties, our team has reached out to gather a copy of your utility bills to assist with matching. As for your cancelation request, this was marked on your account in October when requested. As stated in your contract, cancelation can take up to 90 days. This would mean you would be responsible for credits generated through January. Any credits we have invoiced you for have been generated within the 90-day cancelation timeline. There is no further action needed since your account has been officially canceled with Nexamp, and your balance is up to date. If you have additional questions regarding your Nexamp account, you can reach our support team at 855-727-4636 or [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST.

Response from NexampApr 4, 2024

Hello, Thank you for your feedback. We are sorry to hear about the difficulties you are facing and can certainly do our best to help. As a participant in Nexamp's community solar program, you're assigned a portion of one of our solar farms, contributing clean, renewable energy to the power grid. Based on your share's energy production, your electric bill will reflect a decrease, thanks to the solar credits earned each month. These solar credits are reductions in your electricity expenses, provided by Nexamp. Although you'll continue to receive a monthly bill from your utility provider, the total due will be lessened by the Nexamp solar credits applied. Nexamp will then invoice you separately for the value of the community solar credits you have generated but always at a discount. Considering the seasonal variation in our solar production, we advise our customers to assess their savings annually rather than monthly. Nexamp issues invoices only after receiving confirmation from National Grid that your solar credits have been applied to your account. Therefore, we feel confident that you have received the benefit of our discounted solar energy credits but are certainly willing to help if there is still confusion. We've reached out for additional details since the information given unfortunately does not allow us to pinpoint your account. We have a dedicated customer support team that would be happy to address your concerns directly. You can call 855- 727-4636 or email [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST.

Response from NexampMar 22, 2024

Hello Jeanne, Thank you for your feedback. We apologize for the issues you have experienced regarding your payments. Nexamp takes great pride in its customer experience, and we want to ensure that we address any concerns you might have. The payment notices you've mentioned are generated by our automated system to prompt action if a payment hasn't been received by the due date. Payments made via your bank result in a physical check sent to us on your behalf, which may lengthen delivery to our office and subsequent internal processing time. We want to assure you that Nexamp does not apply late fees during the deposit process of your payment. We're relieved to hear our team has addressed the initial confusion and extend our apologies for any inconvenience caused. For expedited payment processing, we recommend utilizing the online payment feature in your Nexamp account. We appreciate your understanding and patience throughout this process. Thank you for being a Nexamp subscriber.