NexampBuilding the Future of Clean Energy
Nexamp (nexamp.com) has 729 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Ronan J.
The sales rep was awesome, very personable, addressed all my concerns and made the process easy.
Response from NexampJun 17, 2024
Hi Ronan, thank you for the positive review! It’s great to hear you enjoyed your time with our representative and that we were able to answer all your questions. We are thankful to have you as part of our community solar program!
Thomas B.
Ease of access
Response from NexampJun 17, 2024
Hello Thomas, thank you for taking the time to leave us a positive review! We are very pleased to know you are enjoying being a community solar subscriber with Nexamp. We hope to continue providing great service and savings for you.
Bruce B.
Overall experience is very good. Was late getting up and running from the promise date. Wish the savings were greater. Once operational very easy.
Response from NexampJun 17, 2024
Hello Bruce, thank you for your positive review! We apologize for the delay in getting started and appreciate your patience. Your feedback on savings is noted, and our team is always here to assist to ensure you get the most out of our program. If you feel that we are not providing you with enough solar credits throughout the year, you can reach out to our team to determine if we need to make any adjustments to your share size to allow for larger savings. Our team is available Monday - Friday from 8:30 AM – 6:00 PM EST. You can reach us at 855-727-4636 or via email at [email protected]. Thank you for choosing Nexamp!
Elliot S.
-50 stars. It's a fraud. charge you no matter what without telling you for a percentage of the solar field. I installed solar, have no electricity bills, quit it 4 months ago and they are still charging me a lot. its a fraud
Response from NexampJun 17, 2024
Hello Elliot, Thank you for your feedback. We are sorry to see that you are not satisfied with our program. When you signed up with Nexamp, we calculated your share of the solar farm based on your historical electricity usage to offset your average monthly costs. The program's design is that you receive credits for what the farm has generated. However, now that you have personal panels, we understand that the savings are not as easily recognizable. This is why we strongly advise customers to always let us know if they plan to install panels or if they have drastic electricity usage changes. As stated in our contract, the cancelation process is not immediate. The 90-day cancelation timeline applies to all customers as we need to work with your utility to officially remove you from our solar farm. This involves sending an updated customer list, which the utility then confirms and updates in their system so that your account no longer receives our credits. Any credits that have been added to your credit bank are yours to use and will not expire. We can confirm that your account has been removed from our project, and you are no longer receiving credits. We understand your situation is unique, and we are here to assist. Therefore, we will reach out to you personally to identify a solution that works for both parties. We thank you for your time and cooperation.
Jacqueline K.
Easy to work with.
Response from NexampJun 11, 2024
Hi Jacqueline, thank you for the positive review. We are happy to hear you have enjoyed your experience so far. Our team will continue to work hard to deliver great savings and service moving forward. Thank you for being a Nexamp subscriber!
David F.
process has been too slow to rate
Response from NexampJun 11, 2024
Hello David, Thank you for your feedback. We apologize for any delays you have experienced. We aim to provide clarity regarding our enrollment process timeline. Due to the high demand for space on our solar farms, customers are typically added to a waitlist upon signing up. These waitlist timelines vary by state and cannot be guaranteed. We understand the frustration caused by unforeseen delays in getting your account off the waitlist. As mentioned in our recent conversation, we are taking additional steps to ensure you can be added to a live project and experience savings as soon as possible. We again apologize for the delays, and we hope the steps we have taken to address your concerns are adequate. If you have additional questions regarding your Nexamp account, you can reach our support team at 855-727-4636 or [email protected]. We are available Monday-Friday from 8:30 AM – 6:00 PM EST.
STEPHEN S.
When I first initially got in contact with this company they were very encouraged and professional and courteous I love the customer service and they're very respectable
Response from NexampJun 11, 2024
Hello Stephen, thank you for your kind words! We are thrilled to hear that you had a positive experience with our team. Providing professional and respectful service is our top priority, and it's wonderful to know that we met your expectations. We thank you for your support!
Bob
We're saving money every month. The lower bills allowed us to go on auto payments so we no longer worry about our electric bill.
Response from NexampJun 11, 2024
Hello Bob, thank you for taking the time to share your positive feedback. We are so glad to hear you have enjoyed your experience and are noticing the savings from our solar credits! Thank you for being a community solar subscriber.
