I decided to join Nexamp and everything turned out as they proposed. However I am not a fan of solar fields as they are eye sores to a beautiful country side. Kind of got myself in a spot I'm not sure I am comfortable with.
Response from NexampDec 3, 2024
Hi Stanley, thank you for your feedback and for sharing your perspective. We're glad to hear that everything turned out as proposed, and we truly appreciate your commitment to clean energy. Balancing the need for sustainable energy with preserving natural beauty is a challenge we take seriously, and your thoughts are valuable in helping us continue to improve. If you’d like to discuss this further or explore ways we can support you, please don’t hesitate to reach out.
PW
Priscilla W.
Still paying after 4 months. Hateful name calling.
They will keep charging you for 4 months after you cancel their service. They are rude and will slight you when you contact them. I am a female with my name on my email and the person first misspelled my female name then they called me Philip. Terrible company. It's been 4 months since we cancelled. Something fishy is going on there.
Thanks for replying Priscila, <-Misspelled
I totally understand how frustrating the scenario look, Unfortunately, the information in your contacts from your personal email only shows your information not your husband information,
we are willing to help, however we need to review your husband account can you please provide us his account information to be able to give you a resolution.
If you still have more questions, please do not hesitate and contact us back to 855-727-4636
Hello Philip, <-bogus hateful mispelling
Thank you for reaching out to us.
You requested cancelation on [7/11/2024]. On that day you were sent an email by a representative informing you of our cancelation process. I will include the information here:
What Happens Next?
• Nexamp informs [Versant] of the cancelation.
• [Versant] stops applying solar credits to your bills. You will be notified via email when you are officially removed from the solar project.
• Nexamp will continue to send retroactive invoices for the credits you received up until your removal date.
As stated in the “Early Termination” section of your contract with Nexamp, the cancelation process may take up to 90 days. This means you are responsible for any Nexamp invoices with production periods through [October].
Nexamp does not charge any cancelation fees and you will continue to save on your electricity bills until your cancelation is 100% complete. You can also learn more about our cancelation process here.
Response from NexampNov 27, 2024
Hello Priscilla,
Thank you for sharing your feedback. At Nexamp, we are committed to providing an exceptional customer experience and addressing concerns thoughtfully and transparently.
We want to assure you that we take professionalism and respect in all interactions seriously. If errors in addressing or spelling your name occurred, we sincerely apologize for any frustration they caused. These were unintentional, and we regret any negative impact they may have had on your experience.
Regarding your account, please rest assured that all Nexamp invoices reflect the credits applied to your electricity costs at the discounted rate outlined in your agreement. We work diligently with your utility to ensure accuracy and timeliness in credit application. Your cancelation request has been processed in line with the timeline specified in our contract, and your Nexamp account is officially canceled. This means no further payments are due, and you will not receive any future invoices.
While we understand your dissatisfaction, we hope these actions address your concerns. If further clarification is needed, our team is here to assist, respecting your request for privacy moving forward.
Thank you for bringing this to our attention, and we appreciate your understanding.
MB
Marcella B.
Wonderful personality and very helpful
Wonderful personality and very helpful
Response from NexampDec 3, 2024
Hi Marcella, thank you for the kind words! We’re so glad to hear that our representative made such a positive impression. Delivering helpful and personable service is a top priority for us, and we’re grateful to have you as part of our program.
SU
Susan
Helping the environment
It definitely tool a while for the solar farm to come on line, and a while to start getting billed, but other than that, we are very happy with it and glad to do what we can for the environment
Response from NexampDec 3, 2024
Hello Susan, thank you for your feedback! We're thrilled to hear that you're happy with the solar farm and proud to be making a positive impact on the environment. We understand that the initial process can take time, but we're glad it was worth the wait for you. Your support and dedication to clean energy is greatly appreciated!
PB
Paul B.
I was pleased with the ease to join
I was pleased with the ease to join. The presentation of material was concise and to the point.
Response from NexampNov 25, 2024
Hi Paul, thank you for sharing your positive feedback! At Nexamp, we work hard to ensure that customers have all the information they need to make informed decisions about joining our program. We're thrilled to hear that it met your expectations and are proud to support you throughout your journey. Thank you for joining Nexamp and the clean energy revolution!
DG
Dominic G.
Person i spoke to was polite and…
Person i spoke to was polite and knowledgeable
Response from NexampNov 25, 2024
Hello Dominic, thank you for the positive review! We’re thrilled to hear our representative was helpful during the sign-up process. We’re committed to keeping you informed and ensuring you get the most out of our program. Thank you for your support!
JG
John G.
Review
Answered my questions
Response from NexampNov 25, 2024
Hi John, thank you for sharing your positive feedback! We’re glad our team could assist with your questions. We’ll always be here to support you and truly appreciate your partnership.
TN
Thone N.
Saving money on the light bill
It was fast and easy to do.
Response from NexampNov 25, 2024
Hi Thone, thank you for your positive review! We’re glad to hear the sign-up process was quick and easy. We appreciate your support and look forward to helping you maximize your savings.
