NexampBuilding the Future of Clean Energy
Nexamp (nexamp.com) has 729 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Shonna L.
The person that came to the house was very helpful and explained the information very well.
Response from NexampNov 25, 2024
Hello Shonna, thank you for sharing your positive experience! We’re glad our team member provided helpful and clear information. We look forward to supporting you on your savings journey. Thank you for being a valued Nexamp subscriber!
Michael P.
Easy to enroll, kept up to date on progress getting allocation, good open line of communication
Response from NexampNov 25, 2024
Hi Michael, we appreciate your thoughtful feedback! It's wonderful to know that you found enrollment easy and value our efforts to keep you updated. Your satisfaction means a lot to us, and we’re always here if you have questions or need support.
Brice T.
The solar efficiency has not made my electric bill cheaper yet? Other words I pay two bills but the price is the same.
Response from NexampNov 19, 2024
Hi Brice, Thank you for sharing your feedback about your experience. We understand that it can be frustrating when your savings aren’t immediately evident, and we are here to help. Nexamp’s community solar program is designed to provide savings over time by offering credits at a discounted rate to offset your utility bills. These savings can vary month-to-month, particularly due to seasonal solar production or changes in electricity usage. It’s important to note that even though you receive two bills, the total amount due for your utility costs throughout the year will be less. We would be happy to have the opportunity to discuss your specific situation and ensure everything is working as it should. Therefore, we will be reaching out to you directly to discuss further. We’re committed to helping you fully understand your savings and get the most out of your Nexamp subscription. Thank you for joining us in supporting clean, renewable energy!
ArtinME
As many other reviews stated.... easy to sign up but a nightmare to cancel. The explanation is not satisfactory, and the bills are HIGH. Cancelled service on June 6th and I am still getting bills (November 18th). They always got back to their standard answer the "production period", but If I follow their production period, an account cancelled in June was reflecting production done from 4/1 to 4/30, so they take the date you cancelled but not the actual production date we cancelled on? The last 5 months I spent $2,000 averaging $400.00 a month. I never spent that much in electricity even during the winter months in Maine. One month they charged us over $700.00, after calling it was rectified, they mentioned they had a mistake. I am sharing this, and I will fight this/them because I can only image what the elderly community is experiencing with this company. We are all striving for a better community and better/efficient world and unfortunately this is not the company for it.
Response from NexampNov 19, 2024
Hello Art, We are sorry to hear that you are not satisfied with our program. Unfortunately, we are unable to identify your account with the information provided. We would like to learn more about your concerns and work to resolve them. If you haven’t done so already, please contact us at [email protected] or call 855-727-4636. Our team is available Monday through Friday, from 8:30 AM to 6:00 PM EST, and we look forward to assisting you. In regard to our program, we provide solar energy credits that offset your electricity costs with your utility. In Maine, the program is designed so that you receive credits based on your share of the solar farm’s production. When you enrolled, we analyzed your usage and costs to size a share that would cover approximately 90% of your annual electricity needs. It is typical for customers to generate excess credits during the summer months, which are stored in a credit bank and utilized in months with higher usage, like winter. With this setup, we recommend that customers evaluate their savings on an annual basis rather than month-to-month. When you cancel with Nexamp, we process the request immediately. However, your utility may take up to 90 days to remove you from the project. During this period, you may still receive solar energy credits that reduce your bill. This timeline is noted in the contract you signed with us. We again apologize for your experience and are committed to assisting you moving forward.
ROBERT B.
Saving our planet
Response from NexampNov 19, 2024
Hello Robert, thank you for your kind review and for supporting a cleaner, more sustainable future.
Carlos A.
Very good, I will save money.
Response from NexampNov 19, 2024
Hello Carlos, thank you for the positive review. We’re glad to hear you’ve enjoyed your experience so far and look forward to continuing to provide you with savings!
CINDY H.
You have been very transparent. I feel well informed. Dealing with you has been easy.
Response from NexampNov 12, 2024
Hello Cindy, thank you for your positive feedback! We're thrilled to hear that our transparency and support have made your Nexamp experience easy. We're here whenever you need us—thanks for being part of our community!
Brenda W.
Representative that came to my house and explained about Nexamp and how I could save money on my electric bill, was pleasant, knowledgeable and assured me he could save me money on my electricity bill.
Response from NexampNov 12, 2024
Hi Brenda, thank you for your review. We are so happy to hear you had a positive experience with our team and that they provided you with helpful insights about how our program works. Our team is always here to support you if you ever need any additional assistance! Thank you for being a Nexamp subscriber!
