NexampReviews of nexamp.com

Response from NexampDec 31, 2024

Hello and thank you for the positive review. We are glad our team has been able to assist with your needs, and we appreciate your support as a Nexamp subscriber!

Response from NexampDec 27, 2024

Hello Thomas, Thank you for bringing your concerns to our attention. We sincerely apologize for the confusion and frustration you’ve experienced with your Nexamp account. Providing a seamless customer experience is our priority, and we regret that we’ve fallen short in this instance. We understand your situation is complex, with bills coming from multiple solar companies. In Maine, it is possible to work with multiple solar providers simultaneously; however, community solar providers are typically unaware of overlapping enrollments. As a result, we rely on customers to clarify their solar service preferences and inform us if they are receiving credits from additional sources. It appears you’ve enrolled with multiple providers to apply credits to your CMP bills, which may explain why the savings are less apparent. Our team will reach out to you privately to review your account in detail and take the necessary steps to resolve your concerns.

Response from NexampDec 31, 2024

Hello Takara, thank you for the positive review! Our team is dedicated to assisting you quickly and efficiently so you can maximize the benefits of our program. We truly appreciate your support and are here to help with anything you may need in the future.

Response from NexampDec 31, 2024

Hi Robert, thank you for your kind words and for sharing your positive experience with Nexamp. We understand how important it is to have flexibility in payment options, and we're glad our billing timeline allows you to mail in your payments without any issues. Your support means a lot to us as we work together to make renewable energy more accessible. If you ever have any questions or need assistance, don’t hesitate to reach out. Thanks again for being a valued part of our solar community!

Response from NexampDec 19, 2024

Hello Janis, thank you so much for your wonderful feedback! We’re thrilled to hear that you’re happy with Nexamp, enjoying the savings, and spreading the word to others. We truly appreciate your support and are grateful to have you as part of our solar community.

Response from NexampDec 18, 2024

Hello, We’re sorry to hear about your concerns with our program. When you cancel with Nexamp, we process your cancelation immediately. However, as a community solar provider, we must also notify your utility to remove your account from our project. This process can take up to 90 days, during which time you may still receive solar energy credits that help reduce your utility bill. This timeline aligns with the terms outlined in the contract you signed when enrolling in our program. Overall, our program is designed to provide cost savings to those who cannot install solar panels themselves. Based on your feedback, it seems that your personal solar panels will offset most of your electricity usage. In such cases, the additional savings from community solar might not be as noticeable, and we understand why you would no longer wish to remain enrolled. Regrettably, we are unable to locate your account with the information provided. We are eager to better understand your concerns and address them promptly. Please contact us at [email protected] or call 855-727-4636. Our team is available Monday through Friday, from 8:30 AM to 6:00 PM EST. We look forward to assisting you.

Response from NexampDec 16, 2024

Hello Bernie, thank you for sharing your positive experience with Nexamp! We’re happy to hear that our team provided the timely communication you needed to navigate your situation. Rest assured, we’ll continue to support you in maximizing the benefits of our program.

Response from NexampDec 13, 2024

Hello Martin, Thank you for sharing your feedback. Our team is dedicated to ensuring that customers experience meaningful savings and benefit from a simple and efficient process. We're happy to hear that you’ve had positive interactions with our team in the past and want to assure you that we remain committed to supporting you moving forward. As a reminder, enrollment in Nexamp was completely free, and we continue to provide a discount on all solar credits you receive through our program. While we are sorry to see you leave, please know that we are here to assist you with anything you need as you transition away from the program.