I canceled for a few months and they let me rejoin. Customer service is great and will work with you. They will answer any and all questions with out rushing through the call…. Highly recommend
Response from NexampFeb 18, 2025
Hello, thank you for sharing your positive review! We're delighted to hear that our team was able to assist you and that our support met your expectations. Nexamp is committed to providing exceptional service, and we look forward to continuing to help you maximize the benefits of our program. Thanks for being a valued member of our community!
ME
Meyer
Next amp is up front about cost
Next amp is up front about cost. When there was an issue with ComEd credits, we found out right away. Very happy with our solar!
Response from NexampFeb 13, 2025
Hello, thank you for your kind words! Transparency and customer satisfaction are top priorities for our team, and we're glad to hear you're enjoying the program. We truly appreciate your support and look forward to continuing to provide you with savings!
CL
Claudette
Excellent customer service.
Excellent customer service.
Response from NexampFeb 13, 2025
Hello Claudette, thank you for your positive review! We're thrilled to hear that you've had a great experience with our team. Providing top-notch service and support is our priority, and we look forward to continuing to bring you the benefits of community solar!
PA
Paul A.
Asked for paper invoices
Asked for paper invoices, yet they still only send emails 2 days before the payment is due! Such incompetence in some ways. I love to save energy and help the earth but I am considering other options.
Response from NexampFeb 13, 2025
Hello Paul,
Thank you for reaching out and sharing your concerns. We sincerely apologize for any frustration this situation has caused and understand the importance of receiving your invoices as expected.
After reviewing your account, we can confirm that your preference for paper billing has been properly marked. However, we are still investigating why a few invoices from last year were not printed and sent as expected. We recognize that this may have caused confusion and inconvenience, and we regret any disruption it may have caused.
That said, we want to reassure you that, as of September 2024, our vendor has confirmed that invoices have been printed and mailed consistently. Additionally, USPS has confirmed delivery of these invoices, and we have not received any returned mail indicating undeliverability.
Your concerns are important to us, and we appreciate the opportunity to address them. A member of our team will reach out to you directly to discuss this further. We appreciate your feedback and understanding.
MB
Mary Beth J.
Sunshine
So far , so good!!
Response from NexampFeb 11, 2025
Hello Mary, thank you for your kind review! We appreciate your support and look forward to continuing to provide you with savings and a great experience.
MS
Michelle S.
Very pleased with my NexAmp experience
Very pleased with my NexAmp experience. Clear communication & billing and happy to be offsetting my energy consumption with solar!
Response from NexampFeb 11, 2025
Hello Michelle, thank you for your positive review! We're happy to hear that your experience with our billing and communication has been smooth. We appreciate your support in building a cleaner future!
DE
Dennis
After nearly a year of Nexamp…
After nearly a year of Nexamp subscription I did not detect any reduction in my Comed bill...but definitely bills from Nexamp. Many approx. 10 months ago I cancelled Nexamp. I am still receiving Nexamp bills. The comp[any explanation is that they have not rewsol;ved final billing from ComEd. I think Nexamp is a sham.
Response from NexampFeb 13, 2025
Hello Dennis,
We’re sorry to hear that you’re not satisfied with our program. We’d be happy to go over the details of your subscription and the cancellation process with you.
Your utility will continue to issue a monthly bill for the electricity you use, but this will be reduced by the value of the Nexamp community solar credits applied to your account. Nexamp then invoices separately for the credits you’ve used—at a 20% discount. Since Nexamp bills in arrears, there is always a delay between when credits appear on your ComEd account and when we bill you. This ensures we are invoicing only for credits that have been confirmed by the utility. These credits can be found on your ComEd bill in the "Renewable Community Supply Details" section.
Regarding your cancellation, please note that the process is not immediate and can take up to 90 days. Your cancellation request was submitted in June 2024, and marked on your account. Per the Early Termination section of your agreement, this means you remain responsible for credits generated through September 2024. Since Nexamp invoices are billed in arrears, we have now caught up to the end of your cancellation period. We can confirm that your account has been canceled, and you will not receive any further discounts or invoices from Nexamp.
We appreciate your feedback and will be reaching out to discuss your concerns further. Nexamp is committed to providing the best service possible, and we apologize if we did not meet your expectations.
DC
Dashlane C.
Reconnected
Staff was very thorough and helpful in facilitating my reconnecting with Nexamp following my move. Absolutely love Nexamp. Already connected to a new farm.
Response from NexampFeb 11, 2025
Hello and thank you for your positive review! We’re happy to know that your move went smoothly and that you’re enjoying the service. We look forward to continuing to support you on your savings journey. Thank you for being part of the Nexamp community!
