NexampBuilding the Future of Clean Energy
Nexamp (nexamp.com) has 729 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Karen G.
Very easy sign up and good communication from company
Response from NexampFeb 11, 2025
Hi Karen, thank you for your review! We're glad to hear that enrolling was easy and that our communication has been clear and helpful. We’re here to support you whenever you need us. Thanks for being a part of the Nexamp community!
MJS
7 months, still waiting for connection
Response from NexampFeb 5, 2025
Hello Michael, Thank you for your feedback. We understand your frustration with the wait time and sincerely appreciate your patience. We also understand that you recently spoke with a colleague, and we're pleased to confirm that you were successfully placed on a live solar farm at the end of last month! An email notification was sent to inform you of this update, as email is our primary method of communicating project status updates efficiently. We appreciate your support and hope you’re satisfied with your enrollment in our program. If you have any questions or need further assistance, our support team is always here to help. We look forward to delivering our savings to you as soon as possible. Thank you again for being part of our community!
James B.
New experience , excellent, can’t wait to get online !
Response from NexampFeb 3, 2025
Hi James, thank you for your positive review! We’re thrilled to have you in the Nexamp community and look forward to delivering savings your way. We appreciate your patience and support in the meantime!
William B.
Once signed up there is nothing to do but watch the Nexamp bills/receipts be posted on line.
Response from NexampFeb 3, 2025
Hello William, thank you for sharing your review. We’re glad to hear you’re enjoying your online account experience and the savings from community solar. Your support means a lot to us, and we’re here for you if you ever need anything in the future.
Douglas W.
For some reason unbeknownst to me,Nexamp dropped my account. I don’t know and was never informed by you. I have resubscribed, but now it will take 90 days before I see the solar usage on my electric bill? My account was auto pay and my card has always been valid. So I’m wondering why?
Response from NexampJan 28, 2025
Hello Douglas, Thank you for your feedback. We apologize for any miscommunications and the inconvenience this situation has caused. We appreciate the opportunity to clarify what occurred and outline the steps we’ve taken to resolve it. In June, we encountered an issue processing your payment and attempted to contact you via phone and email to address it. Unfortunately, we didn’t receive a response, which resulted in your account being marked for cancellation. A cancellation request was subsequently sent to your utility, and as a result, your account was removed from the project. To reinstate your account, it was necessary to add it to the general waitlist. Your account was marked as VIP, ensuring it was prioritized on the list. While this process can take 1-3 months, we are pleased to confirm that your account was recently reactivated and added to one of our solar projects. You should start seeing credits applied to your utility bill within the next few billing cycles. We sincerely regret any confusion and inconvenience caused during this process. If you have any further questions or concerns, please don’t hesitate to reach out to us at [email protected] or 855-727-4636. Our team is available Monday through Friday, from 8:30 AM to 6:00 PM EST, and we look forward to assisting you. Thank you for being part of our community solar program.
Scott B.
Easy to sign up and a steady savings each month
Response from NexampJan 28, 2025
Hello Scott, thank you for sharing your positive review! We are glad to hear that you’ve experienced a smooth process and noticeable savings with Nexamp. We’re excited to continue delivering these benefits and supporting your clean energy journey.
Tom M.
Works as advertised. In my first year I got slightly over 50% back.
Response from NexampJan 24, 2025
Hello Tom, thank you for the positive review. It’s great to know you’re enjoying your experience and seeing significant savings. We truly appreciate your support and look forward to continuing to deliver the benefits of our program.
ROBYN M.
Billing cycle & posting aren't meshed.
Response from NexampJan 24, 2025
Hello Robyn, thank you for sharing your feedback. Typically, Nexamp invoices are sent 1–2 months after credits are applied to your utility account. This ensures that you receive the discount on your electricity bill before we issue an invoice. While the production period may not always align perfectly with your utility billing cycle, it should still provide helpful context for when discounts were applied. If you have additional questions about understanding your savings, feel free to visit our Help Center at https://help.nexamp.com/. You can also contact our support team Monday through Friday, 8:30 AM – 6:00 PM EST, by emailing [email protected] or calling 855-727-4636. Thank you for being part of our clean energy community!
