NexampBuilding the Future of Clean Energy
Nexamp (nexamp.com) has 729 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Donna F.
No complaints so far. Happy to do anything eco friendly.
Response from NexampApr 14, 2025
Hello Donna, thank you for your review! We're glad to help you support local clean energy while also saving on your electricity bills. We truly appreciate your support!
Norton
For me, it is too soon to tell but lowering my energy costs is something I value
Response from NexampMar 17, 2025
Hi Norton, thank you for your positive feedback! We know how important savings are when it comes to utility costs, and we're committed to helping you maximize the benefits of our program. Our team is here to support you as needed, and we truly appreciate your review!
Carol U.
I appreciate the 10% savings from my National Grid account. Also, it is important to save co2 emissions at 4,826 to save our planet. Thank you very much Nexamp.
Response from NexampMar 17, 2025
Hello Carol, thank you for your positive feedback! We're glad to hear you've seen savings on your energy costs and appreciate your commitment to supporting the environment. Your support means a lot to us—thank you for being a valued Nexamp subscriber!
M. J. G.
The gentleman took the time to explain how the solar and my Ameren bill work together and basically explained everything from the beginning how the solar bill does not appear on my ameren bill at all. Thank you for all the information.
Response from NexampMar 17, 2025
Hi M. J., thank you for your review! We're glad to hear you had a positive experience with our team and that we could help explain how our program and savings work. We're here to support you and ensure you continue to maximize your savings. We appreciate your support!
Charles C.
Saving on my utility bills
Response from NexampMar 17, 2025
Hello Charles, thank you for your positive review! We're glad to hear you've seen savings on your electricity bills and will continue supporting you to ensure you get the most out of our program. We appreciate you being a valued Nexamp subscriber!
Kristine C.
If I could do a 0 I would. nexamp sells you this plan saying they will save you 15% over your regular bill. We are paying $85 more a month!! They said it will take 3 months to cancel. They are a scam
Response from NexampMar 17, 2025
Hello Kristine, Thank you for reaching out. We're sorry to hear about the difficulties you're experiencing and are happy to assist. As a Nexamp community solar subscriber, you hold a share in one of our solar projects, which generates clean energy directly into the grid. Your utility then applies a reduction to your electricity costs based on the solar energy your share produces each month—these reductions are known as solar energy credits. Nexamp then invoices you separately for the value of those credits, but at a 15% discount. When you first enrolled in our program, we analyzed your electricity usage and costs to estimate a share size that would cover approximately 90% of your annual electricity expenses. Regarding cancellations, Nexamp processes them immediately. However, in Maine, utilities have up to 90 days to remove community solar subscribers from their systems. During this period, you may continue to receive solar energy credits that reduce your CMP bill. This timeline is outlined in both the contract you signed, and the cancellation email we provided. We have reached out personally to discuss your concerns and believe we have offered a fair and reasonable resolution for your situation. If you feel any issues remain unresolved, please don’t hesitate to contact us at [email protected] or call 855-727-4636. Our team is available Monday through Friday, from 8:30 AM to 6:00 PM EST.
Roger G.
We haven't been placed yet but the communication as the progress goes on has been very good so far! Really looking forward to helping the environment and saving money!
Response from NexampMar 17, 2025
Hello Roger, thank you for your positive feedback! We appreciate your patience as we work to deliver your savings as soon as possible. In the meantime, we're glad to hear you're enjoying our communications and excited to have you as part of the clean energy revolution!
Stephen S.
The single most experience that has me posting a 5 star rating is the interaction with customer care representative Sabrina. Aside from talking to a human versus a VRU or some off-shore person, Sabrina is friendly and professional.
Response from NexampMar 17, 2025
Hi Stephen, thank you for your review! We're delighted to hear that our team was able to assist you. Your support means a lot to us, and we truly appreciate it!
