NexampReviews of nexamp.com

Response from NexampOct 28, 2025

Hello Mike, Thank you for your feedback, and we’re very sorry that you haven’t received a response yet. Our team will be reaching out to you shortly to discuss your concerns directly and help clarify your account. As a quick reference, in New York, Nexamp community solar credits are applied based on your electricity usage and the amount of energy generated by your share of the solar farm during a given period. Because Nexamp bills in arrears, the charges on your statement reflect credits produced during a prior production period, so they may not align with the same month shown on your utility bill. When reviewing your bills, we recommend comparing the production dates on your Nexamp invoice with your National Grid statement to see when and where your credits were applied. No matter the month or production amount, you continue to receive a 10% discount on all applied credits. We look forward to connecting with you soon. In the meantime, if you have additional questions, our support team is available at 855-727-4636 or [email protected], Monday through Friday, from 8:30 AM to 6:00 PM EST.

Response from NexampOct 28, 2025

Hi Thomas, thank you for your thoughtful review! We’re glad to hear you’re enjoying your monthly savings and are proud to be making a positive impact alongside you. Thanks for being a Nexamp subscriber and supporting a cleaner energy future.

Response from NexampOct 24, 2025

Hello Tom, Thank you for your feedback. Once enrollment is completed, customers are often not placed on a solar farm right away. Space needs to become available in your utility area, and when it does, we’ll follow up with the next steps and subscription details. We understand that many customers are excited to start seeing the benefits of community solar right away, and we truly appreciate your patience as we work to match you with a farm. As demand continues to grow, we’re actively working to bring new projects online and will keep you informed with any updates. We look forward to providing the benefits of the program to you as soon as possible.

Response from NexampOct 24, 2025

Hello John, Thank you for sharing your concerns. We’re truly sorry for the frustration you experienced. We understand that the program may not be the right fit for everyone and appreciate you taking the time to provide feedback. In New York, community solar billing is in arrears, meaning your utility first applies the solar credits to your bill, and Nexamp invoices you afterward. We know this process can feel unconventional, especially when multiple months are included in a single invoice. There is also a delay between when credits appear on your utility bill and when you receive our invoice, as we wait for confirmation from your utility before billing. Once confirmed, we apply your contracted discount to the credits and send the invoice. What we can confirm is that you always receive the full credit and your discount, regardless of when the invoice is issued. At Nexamp, we are committed to making the process as clear and seamless as possible. If you’re open to it, we’d be glad to review your billing timeline and can also provide a summary of your historical credits, payments, and savings. We appreciate your understanding and are here to help.

Response from NexampOct 24, 2025

Hello John, thank you for your feedback. We appreciate your patience as we work to get you connected to a solar farm and will keep you updated as soon as space becomes available. Thank you for being part of the Nexamp community.

Response from NexampOct 22, 2025

Hi James, thank you for your thoughtful review! We're glad to hear that our communication has been helpful as your account gets up and running. At Nexamp, we’re committed to transparency, delivering strong support, and helping you save, and we look forward to continuing to assist you moving forward.

Response from NexampOct 20, 2025

Hi Robert, thank you for your positive review! We're glad to hear that you've found the process smooth so far. At Nexamp, we’re committed to delivering a seamless experience and continued savings as you move forward in your community solar journey. Thank you for your support and for being a valued Nexamp subscriber!

Response from NexampOct 16, 2025

Hello Vita, Thank you for your feedback, and we're truly sorry for the confusion and frustration you've experienced. We understand how disappointing it can be to think a process is complete only to find out otherwise. After reviewing your case, it appears your enrollment was never fully completed in our system, which unfortunately meant we couldn't place you on a solar farm. As a result, your account was never activated, and the promotional gift card (only issued upon full enrollment) was not triggered. We sincerely apologize for the miscommunication and the inconvenience this has caused. At Nexamp, we strive to make community solar simple and accessible, and we regret that this wasn’t your experience. If you're still interested in joining and receiving the full benefits, including solar credits and promotional offers, we'd love the opportunity to assist with re-enrollment. Our sales team is ready to guide you through the process and ensure everything is completed smoothly. Thank you again for taking the time to share your experience. We truly value your feedback and hope to better serve you in the future.