NexampReviews of nexamp.com

Response from NexampOct 16, 2025

Hello Bonnie, thank you for your positive review! We’re thrilled you’ve joined our community solar program and look forward to delivering savings to you as soon as possible. We’ll continue to keep you updated along the way and are here to support you throughout your journey. Thank you for being a Nexamp subscriber!

Response from NexampOct 16, 2025

Hello Sandra, We’re sorry for the frustration and want you to know that we’re actively working with our mailing vendor to ensure physical invoices are sent on time. Please note that USPS delivery can take up to ten days, which may result in a delay after you receive the emailed invoice. All customers receive invoices via email and through their Nexamp online account. This ensures faster access to view invoices and provides the option to pay online for added convenience. The emailed invoice also includes a PDF attachment that you can download and print, which may help if you're mailing a payment. We’re always happy to assist further if needed. You can reach our team at [email protected] or by calling 855-727-4636, Monday through Friday from 8:30 AM to 6:00 PM EST. We look forward to assisting you.

Response from NexampOct 9, 2025

Hi Sherry, thank you for your kind review and for giving Nexamp another chance. We're sorry to hear there were issues in the past, but we're glad our team was able to get things back on track. We appreciate your support and are here to help ensure you get the most out of your community solar subscription.

Response from NexampOct 6, 2025

Hi Debra, thank you for your positive review! We’re so glad to hear that our team was able to assist with your questions and help you feel comfortable with the program. We truly appreciate you joining the Nexamp community and look forward to delivering savings to you soon!

Response from NexampOct 3, 2025

Hi Edward, thank you for the positive review! We’re glad to hear the enrollment process was smooth and appreciate your patience as we work to bring your solar benefits online. We look forward to delivering the savings and impact of community solar to you soon.

Response from NexampSep 30, 2025

Hi Edgar, thank you for your 5-star review and recommendation! We're thrilled to hear that our customer support team has helped you feel informed and supported. It's great to know the program is meeting your expectations, and we look forward to continuing to deliver savings through community solar.

Response from NexampSep 30, 2025

Hi John, thank you for the positive review! We're glad to hear that you're satisfied with our service. We look forward to continuing to provide you with savings and support as a valued Nexamp subscriber.

Response from NexampSep 30, 2025

Hello John, Thank you for sharing your feedback. We’re truly sorry to hear about the confusion and frustration surrounding your recent billing experience. Nexamp is committed to providing a transparent and reliable customer experience, and we regret that this has not been the case for you. To clarify, Nexamp invoices customers only after we receive confirmation from your utility that solar credits have been applied to your account. Occasionally, delays from the utility in transmitting this information can affect the timing of our billing. In your case, we received two months’ worth of credit data from the utility in close succession, which resulted in both June and July credits being included on a single invoice. We understand how unexpected this can be and apologize for any inconvenience it caused. Our goal is always to stay as current as possible with invoicing, and we’re happy to work with you if a payment plan would be helpful in spreading out the cost. Please don’t hesitate to contact our support team at 855-727-4636 or [email protected] to discuss options that work best for you. We appreciate you bringing this to our attention and remain committed to providing a positive experience for all our customers.