Urtopia EbikeReviews of newurtopia.com

Love my Carbon Fold 2 bike, and excellent customer service!

I have two Joys. The wife and I love them. Had a little issue with the kickstand and customer service was there to help. Sending a new kickstand out at no charge. I’m more than impressed! Thanks Urtopia!

I love my Urtopia Carbon Classic! I have had 8 ebikes prior to this one, and it is the lightest and most responsive I've owned. I recently had to contact customer service for a new charger and they got back to me right away and sent one out!

I've had a Urtopia ebike for over 2 years and on the rare occasion that I have had a question or needed assistance, the support team has been great. This time was no different. Stella quickly answered my question and resolved a problem I had.

I got a Carbon Fold 1 model from Urtopia about a year ago, and I am extremely satisfied and happy with the purchase. I had done an extensive search for a compact e-bike, and I believe that this model is the best one available. It is light, easy to fold and transport, and the bike is solid and well made. The bike itself is comfortable, easy to ride and maneuver with or without electrical power. The charging mechanism via the seat rod is well designed and convenient to use. I highly recommend this bike for anyone interested in a high-end e-bike that is compact, comfortable, and top performance. Also, the Urtopia support staff is friendly, professional and prompt from the very beginning at the time of purchase and delivery and to the present on any questions or concerns throughout.

I just bought my wife new Joy Ultra , my wife she love the bike every Sunday, I even like it too . The shipping is great . My wife said she love enjoy riding her new bike , because the motor doesn’t kick in , like her old bike different branch name . I got a pedego platinum element , I like my bike , but it heavier then urtopia . Yes is little bit harder for me to load the bike in my truck for a 65 year old man . Customers service is amazing , wonderful . Stella goes out her way to help me. Thank you Stella you the Best’s customer service !

I like the bike...when it works. But when I have a problem, the company's promise that you can talk to a human 16 hours a day every day is misleading. Yes, a human might answer the phone, but then they have to refer you to a support person working Asian business hours. That happens via email, so to diagnose and electronic problem you have to try one thing a day, respond and wait until the next night to try the next thing. Then sometimes there are gaps in responses. So it might take WEEKS of a bike being out of commisison. That's not acceptable at this price point.

I’ve had such a great experience from beginning to end with this company. Urtopia customer service has been very attentive and responsive to all my questions and needs. Special shout out to Reece for coming through on all his promises and thank you again for the quick and friendly responses. Ok but onto the actual bike itself. I ordered the Cabon Fold ST in Creme White and it has been a real joy to ride. It’s so versatile and easy to fold out and start riding. It takes me less than 45 seconds to get it out of my car and start riding! I love the matching white lumos helmet that i got with it as well. I’m just in love with it all around. This is my 3rd Urtopia ebike, and i have absolutley NO regrets! I recommend them to anyone who asked me about Urtopia and many have gotten one of their own. I plan to start a Urtopia ONLY ebike riding group here in San Diego!! If you're interested…. Lmk ;) Thank you URTOPIA for making my adventures that much more fun!