Urtopia Ebike Reviews | Read Customer Reviews of newurtopia.com

Urtopia Ebike Reviews | Read Customer Reviews of newurtopia.com

Urtopia Ebike reviews

Showing 3 reviews with 2 stars · Clear filters

Scott S.
Aug 22, 2026
I like the bike...when it works
I like the bike...when it works. But when I have a problem, the company's promise that you can talk to a human 16 hours a day every day is misleading. Yes, a human might answer the phone, but then they have to refer you to a support person working Asian business hours. That happens via email, so to diagnose and electronic problem you have to try one thing a day, respond and wait until the next night to try the next thing. Then sometimes there are gaps in responses. So it might take WEEKS of a bike being out of commisison. That's not acceptable at this price point.
Response from Urtopia EbikeAug 25, 2026
Hello Scott, Thank you for sharing your honest feedback. We sincerely apologize for the frustration caused by the support experience. We understand how inconvenient it is to have your bike unavailable while waiting for troubleshooting steps, especially when you rely on it for your daily rides. We also appreciate your feedback regarding communication speed and will continue working to improve our support process and response efficiency. Our goal is always to provide timely and effective assistance, and we regret that we did not meet your expectations in this case. Thank you again for your feedback. It helps us identify areas where we can improve.
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Walter G.
Mar 11, 2026
When I purchased the bike MUST pay to ride
When I purchased the bike, I wasn't made aware that you need to keep a yearly $40.00 sim card payment if you don't you lose the availabilty of the sim card forever. So no updates. And support can't help. Do not buy this bike for that reason
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Jeff O.
Oct 1, 2025
Multiple problems with the new bike and zero customer support. Still unresolved months later.
I had high hopes for this new online only ebike. We needed to replace an old RadRunner that we loved but were enticed by the marketing here. Don't be fooled! Terrible bike experience and even worse customer support experience! Bike itself: All of the help documentation actually pointed to a different computer so none of it was relevant and customer support would not respond. We took the bike out and the ride went after dark. The documentation to get the headlight on (because it wasn't automatic) was for a completely different bike. We never solved it (should be easy to turn on the headlight right?) Rode home on busy roads in the dark. We like to ride on the hard flat sand of Washington's beaches. We've always done with the RadRunners. This bike while marketed for terrain like that lost all power and it was like peddling through mud. We ordered the front basket attachment with the bike. It took a whole two months to receive it backordered which was not specified on the order. Installation instructions are wrong - you have to detach the headlight and move it to the front of the basket. Only the detachment clip as shown in the instructions doesn't exist when you open it up. I've been trying to get customer support help for 3 weeks and no responses. I had to go through sales support to even try to get to customer support and they said they would pass it into them and no contact. So the customer support part of this on top of all the issues is non existent.
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