Urtopia EbikeReviews of newurtopia.com

I own Carbon 1 pro ebike from Urtopia. I really enjoy riding my bycicle. The ride quality is unmatched. The 2nd is customer service. It's really good. I had to reach out to them for some replacement parts. I had an answer the same day and parts shipped to me the next day. Such a smooth experience without any compilations! Amazing people work for at the customer service department, especially, the person name Ding. He is really helpful! Highly recommend this company.

We love our new carbon e-bikes they look great ride great not heavy. We had great customer service experience I would recommend these bikes to anyone who is looking for quality and service to cover them

"After ski injury to my hips and back, I stopped riding my analog gravel bicycle because I could not get on it anymore. I started to research all possible options for people over 60 with mobility issues, and step through bike was my best option. Fusion GT with carbon frame looked so good and much lighter from any comparable e-bikes. Also, carbon fiber is much more stable due to the engineered structure and very forgiving on rough roads. I am so glad that I ordered one over a month ago. I ride my bike every day and feeling stronger and happier that I can still ride bicycle. Fusion GT is heavier than Carbon 1 ST, but power of two motors and throttle are very important for me due to my health condition. I can ride it is as analog bike and use power support when I need it. Technology is great, and dot matrix display is simple enough to not overload with unnecessary information. I love piano sounds when changing power, it is very intuitive and pleasant. Also, customer support is excellent, I had a damage to front wheel axle due to broken package during delivery, and few days after contacting support team, new wheel arrived at my home. As a very satisfied customer, I would highly recommend purchasing any e-bike from Urtopia.

Very positive experience with Urtopia support! I purchased my Urtopia E-Bike legally at a police auction in Germany, but the bike was still locked by the previous owner. I reached out to Urtopia’s support team and received a quick and friendly response. They asked me to provide proof of purchase and the frame number, and shortly after verifying my ownership, they unlocked the bike. The whole process was smooth, professional, and efficient. Communication was clear and helpful, and the support team handled everything with great care. Now my bike works perfectly, and I’m very satisfied with both the product and the service. I can highly recommend Urtopia — they truly care about their customers and go the extra mile to help! 🚲✨ Dariusz, Poland 🇵🇱

I had high hopes for this new online only ebike. We needed to replace an old RadRunner that we loved but were enticed by the marketing here. Don't be fooled! Terrible bike experience and even worse customer support experience! Bike itself: All of the help documentation actually pointed to a different computer so none of it was relevant and customer support would not respond. We took the bike out and the ride went after dark. The documentation to get the headlight on (because it wasn't automatic) was for a completely different bike. We never solved it (should be easy to turn on the headlight right?) Rode home on busy roads in the dark. We like to ride on the hard flat sand of Washington's beaches. We've always done with the RadRunners. This bike while marketed for terrain like that lost all power and it was like peddling through mud. We ordered the front basket attachment with the bike. It took a whole two months to receive it backordered which was not specified on the order. Installation instructions are wrong - you have to detach the headlight and move it to the front of the basket. Only the detachment clip as shown in the instructions doesn't exist when you open it up. I've been trying to get customer support help for 3 weeks and no responses. I had to go through sales support to even try to get to customer support and they said they would pass it into them and no contact. So the customer support part of this on top of all the issues is non existent.

Dealer Shout-Out to NEW URTOPIA for being an amazing partner and support system in presenting THE BEST carbon fiber E-bikes in the world! As for the product quality, availability, technology, and style there is nothing to compare! Our customers rave about their satisfaction with every Urtopia model purchased, and as a Dealer, that is pure music to our ears! Thank you, Xing Yuan our New Urtopia direct contact, for your consistent communications, product updates, humor, and support! Seaside Eco Bikes-Lewes Delaware-USA-Gilbert/Kali Medina(Owners)

As I age, I have found the hills around my residence to be getting more difficult every year which is why I purchased the Carbon 1 Pro. What an amazing bike! It seems to have “leveled” all the hills for me and has made bicycling so much fun again. Very enjoyable! Unboxing and assembling was very straight forward and I was up and riding in no time. Customer support is very responsive as the ARES light was back ordered when I received the Carbon 1. They looked into the issue for me and quickly solved the problem. Great support!

Ok honesty. The bike is way over priced for what you get. $3000. Bucks for the carbon 1. First it is the most unsafe feeling bike i have ever been on. Wobbly, this bikes hits like a tank over any kind of bump. This bike is only safe on a smooth surface. As advertised it does not go for 80 miles before a recharge and the Highest speed it goes is 21 - 22 on turbo on a flat service. The seat is so uncomfortable I had soars on my butt just riding on it for an hour. It defenently will heart your joints and bones such an uncomfortable ride. Truly the only thing this bike is as advertised is it is lite weight. I have to say I miss my freedare bike.