Newtek BankReviews of newtekbank.com

Marcie is so knowledgeable, helpful and patient. She made the whole process easy and was able to give me the support I needed to open a CD. I so appreciate her kindness. Newtek Bank has a wonderful representative with Marcie!!!!!

Marcia was fantastic in helping me. She was incredibly kind and took the time to help me with opening up an account. She’s very patient and takes the time to make sure you know how to use the app. So very thankful for her help today ! She was a blessing to deal with today.

This bank lured me in by offering high interest rates on deposit accounts and low fees. Once deposited, their banking processes make it very difficult to get money out. E.g. I've been trying for over a week to set up transfers, both business and personal, to my external accounts, but have been unable to do so. Error msg: "You've exceeded your transfer limit." Transfer limit = $25,000. All attempted transfers were for < $20,000. Previously, transfers in and transfers to an external account (they only allow one linked external account) have taken several days to be "processed", during which the funds are not available at all. Additionally, while they offer a broad suite of complementary products and their reps are courteous, every product I explored (business insurance, invoicing, etc) is ridiculously overpriced. Currently, my deposits, which are not insignificant, are literally being held hostage. My suggestion: Don't waste your time or risk disruptions in cash flow by engaging with newtek bank.

Marcia Luke did a fantastic job walking me through the steps to open a CD with Newtek Bank - at a great APY I might add. She is without a doubt the most personable and professional banking representative I have ever had the pleasure of working with. She is the antithesis of what we have come to expect from telephone customer support personnel and is a great asset to Newtek Bank. I look forward to working with her in the months and years ahead.

Marcia' Luke!!! She was outstading. She responded to my request immediately and sent me details about my request. On Saturday I had additional questions and decided to proceed with a wire transfer after I told her I would not need to wire funds. She resent the Wire instructions and the docusign document over the weekend and let me know she would be available to review the details Monday morning. She confirmed the wire instructions and processed the wire with the NewTek team. She validated my identity and confirmed ALL wire instructions (which I appreciate because I work for a bank and support attention to detail) She also followed up once the wire was completed. Fabulous CS experience. Great job Marcie!

My experience with Marcia Luke (Digital Marketing Specialist) in short, was an absolute pleasure. She guided me through the wire transfer process using her skill, knowledge, patience, and expertise. She immediately put me at ease in what could have been a somewhat stressful situation. It was gratifying to hear her reassuring voice and demeanor as we finally completed the transfer process. In the future I will always look forward to have Marcia assist in any of my banking needs. Sincerely, Salvator Ciaccio

ANN FROM BUSINESS SUPPORT WAS ABSOLUTELY AWESOME. PLEASE CLONE HER!!! ANN WAS EXTREMELY PROFESSIONAL AND KIND. SHE EFFECTIVELY HANDLE MY CONCERNS AND MADE A VERY STRESSFUL MOMENT EASY. ANN THANK YOU. LILLIE NORRIS PHOENIX MEDICAL SUPPLY

I had very sweet lady Marcia helping me with some account issue and I have only great experience. She was very kind, professional, and helpful, fixed all the problems.