Newtek BankReviews of newtekbank.com

I opened a High Yield Savings Account with NewTek Bank because of the rate, it was better than most, I really should have called and asked if I can do everything online myself. Long story short, the initial opening of the account was great, but if you want to add someone like a co-owner and beneficiary you have to email them through the portal and wait for someone to get back to you, it took 3 or 4 days to get a response, you wait for the response, you wait for them to send the information, you wait for them to approve the co-owner, you wait for them to approve the co-owner for online access, I am still waiting for everything to get done I signed up on 9/15/2026 it's 9/24/2026 and I am waiting now for them to approve online access for the co-owner, it is like pulling teeth, if I would've know that they were that back in time where the banking experience isn't totally online, I would not have applied, but hey if you like waiting this is the bank for you.

Amazing bank amazing people and easy process. Thank you 🙏

When I open my account the customer service was excellent. Now I want to close it, however this is the second day I can't reach anyone from customer service. They don't respond to my messages either.

Katie was very helpful and got back to me in a timely manner. Lance Reinhart

If I could give 0 stars, I would. I have never worked with a more inflexible and outmoded institution. Despite being an online only bank, Newtek's website is absolutely hamstrung as it does not contain an internal search. So things that should be simple like wiring funds, are onerous. This is compounded by Newtek's customer service, which is only slightly better than AI bots.

Customer support proved once again to be stellar. Had a complex situation with my rental LLC account and the representative stayed with me throughout the call, never rushed the process, very patient, interested in my successful outcome, offered a work-around up-front rather than offer a blockade. The overall experience will allow me to meet my legal obligations. They also have great security for accessing their portal, whereas other firms tend to be lax.

Have been using their banking services for a little while now. The online dashboard is clear, easy to navigate, and setting up online access was simple. Customer support has been polite and responsive whenever I had basic questions about account features. A reliable banking option overall.

I have always enjoyed interacting with the agents at Newtek finding them to be competent and pleasant. Today's interaction with Kimberly Ponce was a stellar experience! She guided me through an unfamiliar process with patience and humor, making it far less stressful. Even when I made an error that required back office intervention, Kimberly remained calm and helpful. I highly recommend this institution - great rates and even better personnel.