Newtek BankNewtek Bank is listed under Banking & Money.
Newtek Bank (newtekbank.com) has 445 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Uche N.
Worked with Alaina to process our SBA loan. Everything went smoothly. She was responsive and helpful in guiding us successfully to the finish line.
Response from Newtek BankOct 6, 2026
Thank you for choosing Newtek. We are glad the process went smoothly and you received responsive, helpful guidance along the way.
Ashley J.
I had a questions for my new CD ended it's 6 month period, and Ja'Kira was so helpful with my questions and explained well. So I extended with new 12 month CD now. Thank you for your support, and Thank you again Ja'Kira.
Response from Newtek BankOct 6, 2026
Thank you for continuing to choose Newtek. We appreciate your recognition of the clear, helpful support you received.
James T.
Great customer service. Jordan J was very responsive and helpful in adding joint ownership and beneficiary info to my account
Response from Newtek BankOct 6, 2026
We appreciate your kind words about the responsive, helpful service you received. Thank you for choosing Newtek.
Theresa
Yesterday, I contacted Newtek to have my CD account closed and redeemed. She said I will hear back tomorrow and I did [forgot her name]. I appreciate this prompt attention.
Response from Newtek BankOct 6, 2026
We appreciate you recognizing the prompt follow-up and attention you received from our team.
Richard G.
I am a senior with zero technology skills. Michael Mann was so very helpful encouraging and assisting me with opening my new accounts correctly at Newtek Bank. I am so pleased to be in partnership with such a great team at Newtek. Hats off to all staff whom I have been in contact with thus far!
Response from Newtek BankOct 6, 2026
Welcome to Newtek, and thank you for recognizing the patience and personal support our team provided.
JB
Mistake ever setting up an account and cannot wait until transaction posts so I can transfer out and close. Horrible website, zero helpful responses, wouldn't recommend even to an enemy
Response from Newtek BankOct 6, 2026
We regret that your experience has been frustrating. Please call Newtek directly so we can address your concerns and assist with your request.
Jason M.
The offering looks great, but the platform and team are garbage. There’s no option when opening the account to add your spouse. When I requested instructions on how to add her through the app, no one replied. I called and they said they would send two Docusign’s. The one they sent my wife can’t be filled out, just get an error when we try. Tried calling back and they say “you’ll have to use the portal.” Terrible customer service, incompetent and understaffed. Moving my money out as soon as it lands. Update September 30 - no reply from customer service despite sending 3 messages through their portal.
Response from Newtek BankOct 6, 2026
We regret that you have not received the assistance you expected. Please call Newtek directly so we can review your concerns and help with the next steps.
Tom R.
A very smooth and understandable process with full disclosure and clarity. The rate was appropriate and the loan structure that was created puts our company in a very good place to continue to grow.
Response from Newtek BankOct 6, 2026
Thank you for choosing Newtek. We are pleased the process was clear and the loan structure supports your plans for growth.
