Newtek BankNewtek Bank is listed under Banking & Money.
Newtek Bank (newtekbank.com) has 445 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Carron
Gina was so patient and made sure that I knew exactly what was happening and I really appreciate the professionalism from her assisting me with my issue.
Response from Newtek BankSep 2, 2026
We’re glad you received patient, professional support and clear guidance throughout the process. We appreciate the opportunity to assist.
Daniel J.
Gina is an superb customer service rep in the business banking department. I love Newtek more every time I contact them. Highly recommend banking here.
Response from Newtek BankSep 2, 2026
We’re happy to hear you continue to have such positive experiences with Newtek. We truly appreciate your recommendation and the opportunity to support your banking needs.
Newt
I recently became a Newtek online customer in order to take advantage of their HYSA currently paying 4.20% APY. Also, I was very pleased with their "special" 13 month CD at 4.30% APY. When I contacted customer service through their website's secure messaging I received a cordial and quick response from Biridiana, their representative. Great job Newtek!
Response from Newtek BankSep 2, 2026
We’re glad your experience with Newtek has been positive from the start. It’s great to hear you received prompt, courteous support, and we appreciate the opportunity to serve you.
Kyle D.
Diana Ramos said she would be my best friend to get this loan done, and that was 100% true. We hit hurdle after hurdle and Diana walked us straight through every obstacle with patience and grace. Without her, we never would've gotten this done. Much gratitude to Diana, thank you for being a rockstar. Her customer service is 10 / 10.
Response from Newtek BankSep 2, 2026
We’re so glad you felt supported every step of the way. Your kind words about the patience, guidance, and care you received mean a great deal, and we appreciate the opportunity to help.
Julie B.
Ja'Kira was clear and concise in her directions regarding what I needed to do to transfer my funds. She was prompt in responding as well.
Response from Newtek BankSep 2, 2026
We’re glad you received clear guidance and prompt support. We appreciate the opportunity to assist and make the process easier.
daniel P.
Ja’Kira was extremely helpful!
Response from Newtek BankSep 2, 2026
We’re glad you received such helpful support. We appreciate the opportunity to assist.
Marty G.
Ja'kira in North Carolina was simply the best!! Not only did she help me navigate the website and made things simple, she also taught me tips for next time. Great personality and beautiful smile, thank you.
Response from Newtek BankSep 2, 2026
We’re glad you received helpful guidance and that the process was made simple. We appreciate the thoughtful feedback and the opportunity to assist.
Mike F.
setting up joint accounts is nightmare, they already have my drivers licenses from joint CD's but they require sending documents again, very inflexible and their phone support are unfriendly and not helpful, and trying to add an external account was not accepted, i am going to close my accounts and go elsewhere, the extra percentage isnt worth the hassle of dealing with this bank
Response from Newtek BankSep 2, 2026
We appreciate you sharing your experience. We’re sorry the process and support did not meet your expectations, and we understand your frustration. We’d welcome the opportunity to address your concerns directly and help where we can.
