NewSmileReviews of newsmilelife.com

Really good!

Newsmile UK. I paid in full up front before even using the impression kit I had an unfortunate accident and broke one of my top front teeth. Realising I could no longer go ahead with the treatment as I would need a veneer or cap I immediately contacted newsmile. After a week and 3 emails and a call I got a response. Nearly 3 months later I still haven't had a refund. I'm now paying interest on my credit card for a treatment I never used. I've had no contact from them for a month. I would avoid this company, if something goes wrong they don't want to give you your money back.

They have a very patient and professional service, the staff are warm and friendly, and they will always follow up on the status of your teeth.

Avoid! Currently trying to seek a refund! Everything was going smoothly at the start, I was getting customer support replies within a couple of hours, sometimes minutes, using their WhatsApp support and they were really helpful. But as soon as I started having issues and complaints about the service replies got slower, they eventually stopped on WhatsApp and now every email conversation requires multiple follow up emails to get a response. The most recent example being I asked on Whatsapp, 'Hi, is anyone available at this time to answer some queries?' I got a reply within 1 minute however no reply to my actual question when I brought up the refund request. I am now in the process of requesting a refund (as the treatment preview is not satisfactory) however I expect I will need to file chargebacks with my bank as nothing about this experience so far has led me to believe this will be an easy or quick process. For reference, I made my purchase on January 20th and it has taken until April 18th to find out that my smile goals are not attainable without paying $5,000 to have my teeth permanently shaved (which I know is not true as I had my perfect smile after braces and all that I required is the slight fixing of where some of my teeth moved back after losing my retainer as a teenager).

Paid upfront in full then billed multiple times and told did not receive yet bank released funds. Everything about this company is phony. Never met one person in US satisfied.

Angel was incredibly kind and helpful when it came to taking the impressions. She talked me through every step and helped put my mind at ease while doing it.

It was awesome to work with Chloue during my virtual impression. She made the process so easy, and we got to practice multiple times before making the real impressions. Great experience.

Don't recommend at all. Took 3 weeks to get the impression kit. Took another 5 weeks to get my treatment plan only for my plan to show my main 2 teeth I had issues with - not even moving. So I told them I don't want to go forward and requested a refund after already paying for a down payment and 2 months of payments and here I am still waiting for a response. I will be disputing with my bank if I don't hear anything back by the end of the week.