NewSmileReviews of newsmilelife.com

I have been using new smiles aligners for approximately six months and I’m very happy with the progress so far. I wear the nighttime retainers 10 hours at night. No need for physical appointments as you send pictures every two weeks and their dentists monitor your success. Customer service keeps in touch with me and also quickly answers any questions.

Very friendly and helpful

After going through the motions of getting an impression, the 3D image they suggested to me would make my teeth stick out MORE. They proposed to push my front teeth forward to line up with my two buck teeth that stick out. I explained that that would make the situation worse and they said that I could pay a lot more to have more intensive treatment or this. I couldn’t afford more money and did NOT want all my teeth practically horizontally sticking out my mouth. I asked for a refund. They kept hundreds of pounds- nearly £400 and I had to wait months for the money to come through. If you get a good impression and they can straighten your teeth I’m sure they are a good company but from the initial meeting they suggested that they could straighten my teeth but who would want to accentuate the teeth that protrude? They already push against my lips, if all of them were like this they would stick out through my lips and eating would be hard. I can’t believe they kept so much of my money. I don’t have much money I work in the charity sector as a youth worker and there’s a cost of living crisis. I feel like a mug and would NOTA RECOMMEND.

Angel was very good at explaining how to make the impression with additional instructions. She was professional and explained the process in detail including time frames.

The Impression specialist was very considerate and knew what she was doing. I personally feel like the company is trusted and cares for their patients while also putting in their own recommendations as to how to improve an impression or how to make it better.

Cloue was wonderful. She was beyond patient with me and helped me throughout many trials (and my errors). She never gave up on me! She was so kind. I'd work with her any day and enjoyed her sweet personality.

Please be wary of fake 5 star reviews. Thought I would give newsmile a try as frankly, it’s one of the cheapest options for treatment/retainers. I took pictures of my teeth as requested and received a standard response saying that I would be eligible for treatment. Got the impressions kit very quickly but received multiple emails asking me to book an online session within 5 days though there were no appointments available for over 10 days. Not a problem though as I Whattsapped the chat and was given a quicker appointment. During the appointment I was told that the impression trays were not big enough for my upper jaw. I was promptly sent the bigger trays. Couldn’t get an appointment for over a week but I didn’t mind waiting. During the second appointment I was told my upper jaw was too big for their biggest trays and so was offered a scan at a clinic. They don’t have a big presence in the UK so the only clinic I could go to is 5 hours away and the cost of the scan is £150. If accepted for treatment after the scan you will get £75 back. I justified this to myself - scan will be more accurate, I’ll be paying £75 plus £50 in fuel to get there but it will all be better than the putty. So I went for the scan, a week later I receive an email telling me I have calculus(plaque) that needs to removed before treatment can commence and that I’d need to have another scan. I replied to say that I’d happy visit a hygienist get the plaque removed but would not be travelling another 5 hours at a cost of £50 and paying for another scan at a cost of £150. If I had been told to get plaque removed or to visit a hygienist before the scan I would’ve done. I had no idea I had plaque or that it would stop me getting my treatment plan. I have asked if they can give me any other options apart from the above. What if I see the hygienist, go for another scan and find out that they missed a bit of plaque. Would I be expected to travel another 5 hours and pay another £150? I was then told that I might be able to get a scan more locally to myself. I found this quite annoying as I had traveled 5 hours previously and frankly I’m not prepared to keep paying out for scans in the event that I might be accepted for treatment. I asked that their dental team look at my previous scan to see if their retainers would work for me. I received an email back two weeks later telling me I would need ‘shaving’ and ‘expansion’ at a local dentist to get good results. So I’d not only be paying over £1000 for the retainers, I’d have to pay out around £1000 at my local dentist to get acceptable results. I have now asked for my treatment to be cancelled as it has become too complicated and expensive and after researching a bit more, I’ve found that you may need to wear the retainers for life to stop the teeth moving back to their original positions. I’ve been told that it will take three months for my order to be cancelled. Just be careful what you’re getting yourself into. If your teeth are not standard/have an easy treatment plan go for a company with a bigger UK presence or look at something more long term like braces. All this can be 100% verified.

Impression Specialist Cloue was very cooperative and explained the process very well. Loveed the experience.