NewSmile Reviews | Read Customer Reviews of newsmilelife.com

NewSmileReviews of newsmilelife.com

4.0708 reviews
Salons & Clinics

NewSmile

About NewSmile

NewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!

NewSmile (newsmilelife.com) has 708 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: newsmilelife.com
Website: newsmilelife.com
Category: Salons & Clinics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 83% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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NewSmile reviews

708 approved reviews, newest moderated first

Kristen M.
Apr 17, 2024
Very helpful
Very helpful, clear instructions. Lou was also very pleasant and friendly
Response from NewSmileApr 19, 2024
This review just made our day, Kristen! Thank you for sharing.
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customer
Apr 17, 2024
Very sweet and helpful
Very sweet and helpful
Response from NewSmileApr 19, 2024
Thank you for your positive feedback, Customer.
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Nikki
Apr 17, 2024
Not as simple as I thought…
Doing the impressions can be awkward but my impression specialist was VERY patient! Lou explained everything with such care and detail until I understood how to do it properly. I am very confident in the end result, and I can’t wait to get my aligners!
Response from NewSmileApr 17, 2024
Thank you for this wonderful review! Our goal is to give our customers an informative and exciting experience.
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Janet
Apr 16, 2024
Lou was very patient and helpful
Lou was very patient and helpful
Response from NewSmileApr 17, 2024
This means the world to us, Janet. Thank you for sharing!
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Lisette C.
Apr 16, 2024
overall good communication
it's been a while since i did my impression and photos upload and no news since then..over all when i dit have trouble with the putty they did send me a new impression kit and they were very responsive . that's why the 3 stars because i'm still waiting since march for some news .
Response from NewSmileApr 19, 2024
We’re sorry to hear that you had experienced a delay. We’ll make sure to address this issue with our team.
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Rachel D.
Apr 12, 2024
Julie was very helpful with an issue I…
Julie was very helpful with an issue I had related to my retainers. In general I've had great interactions with everyone at NewSmile during the whole process of getting my aligners. Thank you!
Response from NewSmileApr 15, 2024
Hi Rachel, thank you for this awesome review! Our main goal is to ensure that our customers get the service they deserve throughout the process.
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Anthony Y.
Apr 12, 2024
Grant was very helpful
Grant was very helpful and patient with me. He was able to resolve my issue in a timely manner.
Response from NewSmileApr 15, 2024
This review just made our day, Anthony! Thank you for sharing.
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Brad Y.
Apr 12, 2024
Terrible company to deal with: Make Sure You Check BBB Report on them
Terrible company to deal with. If you see 5 star reviews I can assure you they are fake reviews. The company makes sure they drag things out because they sell your receivables to another company so they get paid immediately and do not want to give refunds even if you do not even receive their aligners. The customer service answers emails within 7 days of you sending them so that is always a good sign. They want to schedule a call to discuss your refund but won't call back for days. I never got anything and just asked for my money back after 4 months of going back and forth with them.
Response from NewSmileApr 15, 2024
Thank you for sharing your experience with us, Brad. We sincerely apologize for any confusion and inconvenience you encountered during the process. I can see that a refund case is open in your account and is currently in process. Your feedback is valuable to us, and we take it seriously. Rest assured, we are working to improve our communication and ensure a smoother experience for all our customers. If there's anything specific we can assist you with, Please email us directly at [email protected]. We appreciate your understanding and patience.
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