NewSmileNewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!
NewSmile (newsmilelife.com) has 708 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Lin J.
Just finished my 1-on-1 call to set my impressions. Lou explained everything on my level. She was very patient with me...Thank you, Lou!
Response from NewSmileJun 7, 2024
Thank you for your positive feedback, Lin! We're dedicated to making every customer's experience exceptional, and we're delighted to know we hit the mark for you.
Jessica
My son sent in his impressions and they said he needed to redo them so they said they mailed out another impressions kit on may 15th, according to their tracking number it never left their hometown of Hicksville, NY. After two weeks and a couple contacts with them they sent another one out on May 31st and according to the tracking number for it, it still has not even been received by USPS.
Response from NewSmileJun 7, 2024
Thank you for sharing your experience with us, Jessica. We sincerely apologize for any confusion and inconvenience you encountered during the process. Your feedback is valuable to us, and we take it seriously. Rest assured, we are working to improve our communication and ensure a smoother experience for all our customers. If there's anything specific we can assist you with, Please email us directly at [email protected]. We appreciate your understanding and patience.
Karen
The process takes too long. I sent my impressions back weeks ago and got notice they needed to be redone. Which I had to pay for. It will easily be another month or two before I get my aligners.
Response from NewSmileJun 3, 2024
Hi, Karen, thank you for taking the time to leave this feedback. We’d love to address your concerns, please reach out to us at [email protected] for further assistance.
Latoya F.
! They are truly horrible and their customer service sucks! I started with them in March… it’s almost June and I still haven’t received my Aligners! It’s over 25 emails of back and forth communication with no resolution! I just want my money back for a product I haven’t received!
Response from NewSmileJun 3, 2024
Thank you for sharing your experience with us, Latoya. We sincerely apologize for any confusion and inconvenience you encountered during the process. Your feedback is valuable to us, and we take it seriously. Rest assured, we are working to improve our communication and ensure a smoother experience for all our customers. If there's anything specific we can assist you with, Please email us directly at [email protected]. We appreciate your understanding and patience.
Chelsey H.
Helpful, patient, encouraging
Response from NewSmileJun 3, 2024
This review just made our day, Chelsey! Thank you for sharing.
Jordan V.
Received the impressions kit quickly and was able to book my video appointment within a few days. Lou was very patient, kind and encouraging during the 1-on-1 call to set my impressions.
Response from NewSmileMay 27, 2024
Thank you for sharing your experience, Jordan. We’re all smiles!
Suzanne G.
lou was clear and personable. easy to follow instructions.
Response from NewSmileMay 28, 2024
Hi Suzanne, we are delighted to hear that you had a great experience with our Impression team. Cheers to many more smiles together!
cmclemore
Great customer service. Easy process from start to finish
Response from NewSmileMay 27, 2024
Thank you for your positive feedback, cmclemore.
