NewSmileNewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!
NewSmile (newsmilelife.com) has 708 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Claire H.
Ivy is very kind and helpful, very patient and experienced. She makes fitting the impression kit easy and relaxed. Thank you
Response from NewSmileJun 25, 2024
Your 5-star rating has made our team's day, Claire! We strive to make each interaction special, and your feedback motivates us to keep raising the bar.
Marissa M.
Lou was so amazing!!! Explained everything in a simple way that was easy to understand and follow. Definitely recommend booking your appointment with Lou.
Response from NewSmileJun 25, 2024
This means the world to us, Marissa. Thank you for sharing!
Christy W.
Lou made the process easy and fun! She is very professional and personable!
Response from NewSmileJun 21, 2024
Thank you for this wonderful review! Our goal is to give our customers an informative and exciting experience.
Rony
Good so far, ive seen Some bad reviews lately on other sites But Well see👐🏻 hope they care of us as customers
Response from NewSmileJun 21, 2024
Thank you for sharing your experience, Rony. We’re all smiles!
Landon
She was very helpful.
Response from NewSmileJun 21, 2024
Thank you for sharing, Landon! Our #1 goal is to provide high-quality care.
Jackie A.
Lou was very helpful in guiding me through the appointment and was very kind.
Response from NewSmileJun 21, 2024
Thank you for sharing, Jackie! Our #1 goal is to provide high-quality care.
amy_sharp
My impression guide was super helpful! Every person I have in been contact with has been wonderful to work with, Thanks!
Response from NewSmileJun 21, 2024
Hi Amy, we are delighted to hear that you had a great experience with our Impression team. Cheers to many more smiles together!
Autumn C.
I have been very patient with NewSmile and it has been issue after issue since agreeing to having the night aligners made. I agreed to pay more than $1,000 and I am currently paying on aligners that I have yet to receive and I placed my order in January (it is now June) and have already paid over $400 on them. Initially when I ordered the kit they made a mistake with not letting me know that my impressions would not work but were still charging me for impressions that could not be used to make my aligners. They straightened that out, then I had to ask for them to ship my aligners expedited and they did, however they left the lower aligners out and only sent the upper aligners. Mind you, I am STILL paying for aligners that I have not received. They then had the audacity to ask me to ship the upper aligners back instead of just sending the lower aligners, inconveniencing me again. I have yet to receive an email response back from them or to have a phone call back from them. I am extremely frustrated and sharing my experience because this is terrible customer service and truly taking advantage of a paying customer. I am disappointed because the customer service is sloppy from my experience and I truly wanted to love NewSmile due to the reviews that I read. I want my aligners and response from the company. This is not too much to ask for when the customer service has been anything but good and I have been setback due to this. I would not recommend NewSmile to anyone. I would much rather prefer to go to a dentist and have them guide me through the process. I am usually a DIY type of woman, meaning I have a busy schedule and do not have time for dental appointments but I much prefer that at this time and would advise others to do the same after my experience with NewSmile. It should not be that difficult to respond to a paying customer and the least to send the correct aligners, not at the patient's expense or time.
Response from NewSmileJun 19, 2024
Thank you for sharing your experience with us, Autumn. We sincerely apologize for any confusion and inconvenience you encountered during the process. Your feedback is valuable to us, and we take it seriously. Rest assured, we are working to improve our communication and ensure a smoother experience for all our customers. If there's anything specific we can assist you with, Please email us directly at [email protected]. We appreciate your understanding and patience.
