NewSmileNewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!
NewSmile (newsmilelife.com) has 708 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Shirley A.
Joanna replied expediently with a link to order my kit and let me know assistance with making my impressions is available. I need only to ask.
Response from NewSmileSep 19, 2025
Hi Shirley! Thanks so much for your positive review! We are so glad Joanna was able to get you the help you needed. Please don't hesitate to reach out if you have any other questions or concerns!
liam
I spent £1500+ on aligners for my teeth. Before paying I was sent an image of what NewSmile expected my teeth to look like at the end of the treatment. I was happy with the 3D image that was sent so i agreed and paid. I followed every step with the guidlines provided, sent images to ‘experts’ every 2 weeks. Fast forward to the end of my treatment.. my teeth were nothing like the 3D image they sent me. I was unhappy therefore requested another impression kit so that they could see my teeth were nowhere near the final result image (I’m not exaggerating when I say this..it took them 8months to send me an impression kit as they were moving offices so they had no address to send them back to!!!). After the 8 months of waiting they emailed to say they received my impressions and they were happy with the results!!! They covered themselves by saying in the small print my teeth only need to look 85% like the final image to be deemed a successful treatment course. I’ve tried for months to get further aligners to straighten them further however newsmile demand an extra £500 for ‘final adjustment aligners’. So I’ve refused to pay even more money for an issue that is entirely their fault! My teeth definitely were not 85% like the expected end result.
Response from NewSmileSep 15, 2025
Hi Liam We're very sorry to hear about the difficulties you’ve experienced with your treatment and the delay in receiving your impression kit. We hope to serve all our customers with outstanding customer service and we're sorry that we fell short. Could you please provide your order number (or the email address used for your purchase)? One of our agents will review your case immediately to see how we can help. Thank you for bringing this to our attention—we want to make this right as quickly as possible.
Greg
Marion was very helpful in the process of new retainers
Response from NewSmileSep 13, 2025
Hi Greg! Thanks so much for your kind words! We're glad Marion was able to get you the help you needed.
Anna K.
DO NOT BUY!!!!! Firstly no 3d scanning, they send you a kit and expect you to do it all yourself without professional help……. That’s not the worst, the last couple of pairs broke on the exact same tooth…. They finally offered in person check and scan… in a month….. with all the aligners broken including the last step of retainers …. They messaged me to say that my scan shows not wearing the aligners….. I messaged back many times to explain that they all broke and I had to wait a month for my appointment- then they kept charging me £200 for retainers and they kept sending me retainers from that last scan meaning they were all crooked!!! I kept messaging and asking to stop charging me and sending me crooked retainers!!!! They messaged to say that they had already made them so they won’t refund… and charged me AGAIN in six months!!!!!! STAY AWAY!!!!! Invest £££ do NOT WASTE your money and your health as now my teeth started moving back but they look worse and hurt!!!!!
Response from NewSmileSep 11, 2025
Hi Anna We're truly sorry to hear about everything you’ve gone through—that sounds incredibly frustrating and absolutely not the experience we want for anyone. We’d like to get this resolved for you right away. Could you please share your order number (or the email address used for the purchase) so that one of our agents can review your account and follow up immediately? Thank you for bringing this to our attention—we’ll make sure the right team investigates and contacts you as soon as we have your details.
Ale E.
I have been attempting to contact New Smile’s customer support for several weeks without receiving any response. My year-long experience with this company has been extremely stressful, and I regret choosing this service. At this point, I would rather pursue traditional braces than continue dealing with the lack of communication and failure to provide my aligners. It seems that my requests for a refund are being ignored, which has been deeply frustrating. I strongly advise others to be cautious before considering any services with this company.
Response from NewSmileSep 10, 2025
Hi Ale, Thank you for bringing this to our attention. We apologise that we have not met your expectations, and we sincerely apologise for that, as we aim to provide a wonderful experience for all our customers. Please contact us at [email protected] for further assistance and provide your order number. Thank you again, and we hope to turn your experience around.
Salem
Just moved to Canada and looking for retainers. Newsmile seems reasonable, may purchase in the future.
Response from NewSmileSep 9, 2025
Hi Salem! Thanks so much for your kind words and welcome to Canada! Please let us know if you have any questions or concerns. Feel free to reach out to [email protected] for any questions regarding our products!
LG
One of the worst companies I’ve ever had to deal with in my life!! Their product doesn’t work and it’s an absolute faff to get in touch with them and to follow their instructions. Even if they mess up the end product, they don’t refund you. Stay away!
Response from NewSmileSep 8, 2025
Hi LG, We are extremely sorry to hear about your experience. This is not the type of service we aim to provide, and we hope to turn your experience around. Would you kindly reach out to [email protected] with your order number so one of our agents can look into this for you? Thank you
Avandy
Great product for great value. Saved so much money by going this route and my teeth are perfect. Sometimes it is a bit frustrating to have to deal with customer service, however, Elizabeth was extremely helpful! Would definitely recommend.
Response from NewSmileSep 8, 2025
Hey Avandy! We're glad Elizabeth was able to get you the help you needed! As a growing business, we are always looking for areas to improve on, and we sincerely hope your experience moving forward is seamless! Don't hesitate to reach out if you have any questions or concerns, our team is here to help!
