NewSmileReviews of newsmilelife.com

Fast response and helpful

Marion Is so helpful - explaining everything! I would highly recommend NewSmile to anyone looking for a better smile. 😃

Very helpful and professional.

My lower teeth crowding wasn't getting fixed (aligned) at all, I have noticed that around step 10-11 and pointed it out to their team, usually got none or some reply after over a month. It took 8 months of forced negotiations to get the new impression kit. Now it's been 2 months since and still waiting for my new aligners. So 1 year of failed treatment, 6 months of negotiations and endless waiting while my teeth shifted completely back to step 0 pre-treatment stage. Now waiting for new aligners to start another treatment from scratch and hopelessly thinking it'll work out this time.

Started 2/2024, Rec'd 4/2024, refinements needed and finally granted again for 3/2025. Again needed refinements July 2025 and was denied. told...."To help clarify, if your teeth have relapsed, shifted, or require additional straightening, and your original plan has already achieved around 80% of its intended goal (which is considered successful, as achieving 100% alignment is not always possible due to differences in bone structure and tooth movement per person), then a new treatment plan may be required to reach further alignment goals" My teeth did not relapse, I needed 2 more teeth straightened up, maybe 3 more aligners and they repeatedly declined to fix it. They want an add'l $1200 to complete the job....I've already given them over $1400....they replied below that they reached out via email. They never reached out!

The Smile Team supported me through the entire process, and anytime they had questions, they were quick to reply. My smile is 100% improved!

Order # NS31631US My first impression were lost in the system. After contacting the company as to what the status of receiving my night guard it was only then I was told they needed to send me a new kit. It arrived without any instructions or letter nothing. I remember and made the impression and returned. Finally 4 months later, I receive the night guard and it in no way fits . It’s too small and doesn’t align with my teeth. I’ve requested a refund and I keep getting ignored saying the dental team will review the pictures. Also there is no way to contact anyone in person - or even chat. It’s all delayed correspondence over email.

So after contacting NewSmile, they finally fixed the problem and I was able to receive a refund for the aligners that I never received. Even though I was looking forward for my aligners I'm happy that they were able to help me!