NewSmileNewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!
NewSmile (newsmilelife.com) has 708 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Angellea M.
Very helpful.
Response from NewSmileNov 11, 2025
Hi There, Thank you so much for sharing your feedback! We’re thrilled to hear that you found this helpful. It really motivates us to keep providing clear and useful guidance. We appreciate your support and look forward to assisting you again whenever you need it!
Keith H.
My experience with New Smile was terrible. I spent a total of $1,500 to have my order expedited. After one year, they never provided any aligners. I requested a refund and never received a reply. The customer service team was almost impossible to reach, and they refused to acknowledge any responsibility, only saying they would look into it and never get back to me. I wasted time and money. The only impression I got was that New Smile is a scam. I would not recommend this company to anyone. UPDATE: 11/12/25 I have received your email and I’m grateful for your prompt reply to my Trustpilot post. I do intend to reply to your email. UPDATE: 11/25/25 I have received a variety of emails from Elizabeth, Renz, Aaron, and Marion all “stepping in to assist”. Many of the emails were sent prior to having an opportunity to respond to them individually. They are quick to point out that I am beyond the 5 months return policy and there is nothing they can do to honor my refund request. They do not address the fact that they ignored my request for a refund within the 5 month return policy by calling, emailing, or texting. Nor do they address the facts that I paid extra to expedite the order and still have not received a product. They have offered $60 reimbursement for a 3D STL file scan or assistance with taking impressions.
Response from NewSmileNov 12, 2025
Hi Keith, We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We take your concerns seriously and want to resolve this matter for you. We’ve reached out to you via email regarding your case. Could you please check your inbox (and spam/junk folder, just in case) so we can discuss your case further and work toward a resolution? We truly appreciate your patience and look forward to hearing from you soon.
Genille Li P.
Excellent customer service! I’m impressed by the product care and follow-up provided by the team. Gives me peace of mind when purchasing from them.
Response from NewSmileNov 10, 2025
Hi Genille, Thank you so much for your kind words. We’re glad to know our product care and follow-up gave you peace of mind. Your trust means a lot to us, and we’re always here to support you whenever you need anything.
Julie L.
Joanna and her team were so helpful !
Response from NewSmileNov 7, 2025
Hi Julie, Thank you so much for your kind words! We're glad to hear that Joanna and her team were able to assist you. We truly appreciate your feedback!
Kiran T.
Quick assistance and efficient co-ordination for my retainers by Renz.
Response from NewSmileNov 5, 2025
Hi Kiran, Thank you so much for your kind feedback! We’re delighted to hear that Renz provided you with quick and efficient assistance regarding your retainers. We’ll be sure to share your appreciation with him — feedback like yours truly motivates our team to keep delivering great service!
Sabrina L.
Joanna helped resolve my concern she took action, found a solution and communicated it to me effectively.
Response from NewSmileNov 5, 2025
Hi Sabrina, Thank you so much for your kind feedback! We’re delighted to hear that Joanna was able to resolve your concern efficiently and communicate clearly throughout the process. We’ll be sure to share your appreciation with her — feedback like yours truly motivates our team to keep delivering excellent service!
Samuel
Really good service
Response from NewSmileNov 5, 2025
Hi there, Thank you for your wonderful feedback! We’re thrilled to know you had a great experience with our service. Your satisfaction means a lot to us, and we look forward to assisting you again in the future!
Lucas
Appreciate the help with my retainers even though I used another company
Response from NewSmileNov 5, 2025
Hi there, Thank you so much for your kind words! We’re glad we could assist you with your retainers. Your appreciation means a lot to us, and we’re always happy to help however we can!
