NewSmileReviews of newsmilelife.com

Friendly , informative and extremely helpful

Marion gained a good understanding of my problem and shared acceptable steps towards resolution. Great experience overall.

Jenny was great. Jenny was my smile attendant. Please give Jenny 1. More money. 2. More vacation. 3. Less responsibilities. 4. Give Jenny a couple more smoke breaks. 5. Buy her lunch. She was great. Fantastic. Legit super hero. If my demands aren't met for Jenny I will go into a mode akin to Liam Neeson in the movie Taken, and I will find you. So help me. Anyways thanks other than the delay on shipping pretty dope sitting with my trial aligners right now to fix my goofy smile, maybe my wife will love me again after my teeth are fixed. Maybe my dad will come back from getting milk and cigs. Maybe my mom wont hate me any more. Will update in the future. Much love homies ❤️

Everything was smooth up till now I don’t know how to contact anyone to find out a time frame on when I’ll be receiving my retainers I sent my impression back on January 16th and haven’t spoken to anyone.

This is not the first time I have used the at-home impression kits. I did not receive any conformation my impressions were received untill almost 3 weeks after I mailed them and I reached out. Additionally, weeks later I then received an email stating I need to pay for a replacement kit as my impressions were completely unusable. I emailed back stating I will not be buying another kit and I want them to either send me my night guard based on my current impressions or refund my money as I have not received any product but no one will respond to my emails. I feel as though money has been stolen from me and the complete lack of communication and transparency is completely unacceptable.

Marion was very polite and patient. His manner was professional. Very even keeled. And efficient. I appreciated my interaction with him. I do want to add a suggestion (and this is NOT about Marion). My experience with him was excellent. The suggestion is for corporate level, as customer feedback on policy. When a company elects to sell on Amazon, I feel that ethically obligates the company to stand by its products and make good on mistakes that Amazon makes. The product was improperly advertised as “silicone” on Amazon, when in fact I discovered after receiving the impression kit, that the final product will be silicone and acrylic. I paid for a product that I did not choose. I chose to buy silicone. Because the product is not returnable for hygiene reasons (understandable and necessary of course ) , that means the customer foots the bill for Amazon’s mistake. I did not make a mistake. I shouldn’t have to lose money for that. Even partially. (I realize I will be refunded for the money I spent minus the cost of the non-returnable impression kit). That would be kosher if the customer had been the one to make a mistake. But since I didn’t, I feel I should be completely reimbursed. Your staff is simply following your company policy as they are required to do. I am not upset with the staff. I’m upset with the policy. It makes me never want to buy NewSmile in future, as I worry they will not stand by their product. Taking responsibility is a high value for me, both for the customer and the company. That is why I did so much research PRIOR to buying and why I read the descriptions on Amazon before choosing your product above others that Amazon had. This could easily happen again to other customers. I hope you will address the misadvertising with Amazon.

Hi My experience is the following. I bought the product and completely forgot to check other trusted websites that also have long threads about other people's experience. This sticks to the guidance hopefully and my review will hopefully not be removed. My experience was I paid, and tried to get out of it after several weeks, they apparently have some clause that makes you sign it in the contract, which overrules the fact that you can claim that you purchased an onlie product which you have a long time to change your mind. Most reputable Canadian retailers offer voluntary return policies, typically ranging from 14 to 90 days. Yes - they are scammers! and there are a lot of experiences out there of people who had teeth fallen off

big time scammers do not buy any aligners, there are several court cases in Canada happening right now, do not buy from here BIG RED FLAG