NewSmile Reviews | Read Customer Reviews of newsmilelife.com

NewSmileReviews of newsmilelife.com

4.0708 reviews
Salons & Clinics

NewSmile

About NewSmile

NewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!

NewSmile (newsmilelife.com) has 708 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.

Also known as: newsmilelife.com
Website: newsmilelife.com
Category: Salons & Clinics
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 83% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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NewSmile reviews

708 approved reviews, newest moderated first

Chun
Jan 2, 2026
Excellent service
Excellent service, their product met my need, Elizabeth is great person
Response from NewSmileJan 2, 2026
Hi Chun, Thank you for your kind words! We’re happy to hear Elizabeth and our product met your needs.
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Duff
Dec 31, 2025
Easy enough you can do it from home
Easy enough you can do it from home. Sophia helped me personally through texts and guided me through the molding process.
Response from NewSmileDec 31, 2025
Hi Duff, Thank you so much for sharing this! We’re glad to hear the process was easy and that Sophia was able to guide you every step of the way. We truly appreciate your positive feedback!
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Heather
Dec 30, 2025
CSR Sofia was fantastic
The customer service rep Sofia kept me updated and well informed on the progress of my night guard order. From the beginning with the impressions, checking with the lab to see if the impressions were usable and when the building process began and ended to being shipped. The night guards are perfect and fit exactly. It seems a little lighter and thinner than my usual one but it has held up the same so far. Great pricing, customer service and shipping. I will definitely be referring friends.
Response from NewSmileDec 30, 2025
Hi Heather, Thank you for sharing your experience! We’re thrilled Sofia and our team could make the process smooth for you, and that you’re happy with your night guard. We really appreciate your referrals!
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Dillon S.
Dec 26, 2025
Sofia was incredibly helpful throughout…
Sofia was incredibly helpful throughout the process of getting my impressions completed, even during the Canada Post strike! I highly recommend working with Sofia to ensure a smooth experience, with efficient communication and clear instructions.
Response from NewSmileDec 26, 2025
Hi Dillon, Thank you so much for your kind words! We’re thrilled to hear that Sofia was able to assist you and make the process smooth, even with the Canada Post strike. We’ll be sure to share your feedback with her!
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Chanchal T.
Dec 24, 2025
Everything is great till now
Everything is great till now. Easy, convenient, and good customer service. Specially Sofia who helped me through my queries. However, the 3-5 week timeframe is a bit long. Apart from it everything was good
Response from NewSmileDec 26, 2025
Hi Chanchal, Thank you for your feedback! We’re glad to hear Sofia and our team were able to assist you. We appreciate your patience regarding the timeframe and will continue working to make the experience as smooth as possible.
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Amy E.
Dec 23, 2025
Not the experience I expected
I placed an order over a month ago and haven’t received the kit or retainer. I have followed up three times without success. I am requesting a full refund and I sent this request via email yesterday. However I have not heard back from the company or the representative I was working with. I would like a response by end of day today. If I need to dispute this through my financial institution I will do so. This has not been a good experience at all.
Response from NewSmileDec 23, 2025
Hi Amy, We’re truly sorry this has been your experience — this is not what we want for our customers. Our team is already reaching out to you via email so we can address this promptly and work toward a resolution with you. Thank you for bringing this to our attention.
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Miguel
Dec 20, 2025
Paid in full for a treatment that was…
Paid in full for a treatment that was never delivered. Endless delays, missed deadlines, and almost no communication. I sent impressions, waited weeks for updates, received trial aligners, provided feedback, and was repeatedly ignored. When I finally asked for a refund, they gave timelines that were not honored and excuses like “left in the queue.” After months, no treatment and no refund. Completely disorganized, unprofessional, and unreliable. Do not trust this company with your money or health. Update: The team keeps contacting with promises of the refund, and keeps missing the date given every Week, another example of bad business. Until now I don't have my refund.
Response from NewSmileDec 20, 2025
Hi Miguel, Thank you for sharing your experience. We’re truly sorry for the frustration this caused and understand your concerns. Our team is actively reaching out to you via email so we can discuss this further and work toward a proper resolution. We appreciate the opportunity to make this right and look forward to connecting with you.
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Sergey G.
Dec 18, 2025
Great service
Great service, great prices
Response from NewSmileDec 19, 2025
Hi Sergey, Thank you so much! We’re thrilled to hear you had a great experience. 😊
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