NewSmileNewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!
NewSmile (newsmilelife.com) has 708 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Leslie R.
Customer service is excellent! Sofia always gets back to me quickly and with informative answers when I reach out to her with questions. I feel very confident with this company making my retainers.
Response from NewSmileFeb 17, 2026
Hi Leslie, Thank you so much for the kind words and recommendation! We’re so happy you had a great experience, and we’ll be sure to share your sweet feedback with Sofia!
Mathieu B.
Aaron provided good support for my request in a timely manner. Thanks and I love my night guards!
Response from NewSmileFeb 17, 2026
Hi Mathieu, Thank you so much for your kind words! We’re thrilled to hear you’re loving your night guards, and we’ll be sure to pass along your appreciation to Aaron.
Anthony M.
New Smile has been very easy in some aspects and challenging in others. Pros: Easy sign up, clear delivery and instructions on mold making, easy payment system Cons: Difficult to reach customer service, unclear on progress steps Overall would have preferred using a Dentist for aligners but I paid fully and have committed.
Response from NewSmileFeb 16, 2026
Hi Anthony, Thank you for your honest feedback! We’re glad the process was easy and truly appreciate your insights — we’re here to support you every step of the way.
David
They seem overwhelmed. I never got the video call for my impressions, I was told to do it myself, the impressions were rejected, and then I was asked to pay for replacements. That was 8 months ago and I still haven’t been able to get through to customer service until just now. I called but the call was dropped and, to be honest, they reached out by email to follow up. Finally, not by call but in the chat, Aaron was very helpful and a new kit is being mailed to my new address, free of charge. Perhaps they’re more on the ball now and less overwhelmed. I hope so. Cautious optimism. Edit: I’m still looking for the email they say they sent to me in their response to this review. They definitely need to improve communication. I received new impressions. Hopefully this will go well.
Response from NewSmileFeb 18, 2026
Hi David, Thank you for sharing your feedback — we truly appreciate it. We previously reached out via email to gather more information so we could look further into your case, but we haven’t received a response yet. That said, we’ll take your comments as a valuable opportunity to improve our service. Thank you again for your patience and honesty.
Todd
They didn’t fit. Took two months to revive them and they didn’t fit. After fighting with customer service for the past two weeks they are sending me new molding kit. Which they wanted to charge me for till I complained and now sending for free. Your company is terrible and will never recommend someone to use your trays.
Response from NewSmileFeb 18, 2026
Hi Todd, Thank you for the information provided — we truly appreciate it. Please keep an eye out for a reach-out from one of our team members, who will be connecting with you to discuss the next steps in assisting you with your concern.
JustAnswer C.
Everyone I’ve had an issue they addressed it. I’m glad I went with them. My teeth are definitely moving.
Response from NewSmileFeb 10, 2026
Hi there, Thank you so much for sharing! We’re thrilled to hear you’re seeing results and that our team could help along the way. Keep up the great progress!
YINGFEI X.
JOANNA IS THE BEST ONE！
Response from NewSmileFeb 9, 2026
Hi Yingfei, Thank you so much! We’ll be sure to share this with Joanna.
Dana
Customer service is very professional and answers any questions I have in a timely manner
Response from NewSmileFeb 6, 2026
Hi Dana, Thank you for your kind words! We’re happy to hear our customer service team has been professional and responsive to your questions.
