NewSmileNewSmile provides the most value with at-home invisible aligners for teeth straightening. We focus on clear aligners and retainers, providing customers with straighter teeth for up to 75% less cost. Our clear aligners have helped thousands of people gain more smile confidence. Doctor-directed at-home clear aligner & retainer treatment. What you'll get:✓ All of your clear aligners✓ One set of retainers✓ Whitening foam✓ Aligner carry case✓ Chewies to help wear your aligners✓ Clear aligner removal toolGet straighter teeth in only a few months, and do everything without any office visits. Choose between day time clear aligners, or night time clear aligners. What's the difference?Day time aligners:• 22 hours of wear timeNight time aligners:• 10 continuous hours of wear timeGet 7-days of support and achieve the dream smile you always wanted, and maintain it for life with our affordable day or night time retainer plans. Finally, straighten your smile with affordable clear aligners!
NewSmile (newsmilelife.com) has 708 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Jack
I had an issue with a delayed delivery. NewSmile responded quickly and got my retainers delivered quickly.
Response from NewSmileFeb 27, 2026
Hi Jack, Thank you for your kind words! We’re glad we could resolve the delivery issue quickly and get your retainers to you as soon as possible. We appreciate your patience and your support!
Becky M.
IT'S A SCAM. If I could give negative stars I would. I ordered. Immediately items I didn't request were added to my account with a higher balance due. Classic bait and switch. Got immediately concerned that something so important should be handled by someone more reliable and decided it wasn't worth the risk. I tried to cancel the order right away. No response to my emails for the first couple of weeks. I went through all their ridiculous return steps and dozens of emails, including have to ask for the return shipping address 6 times! Got confirmation of shipment received back to them. Return approved, refund did not show up when promised - now on 3rd week of following up for refund promised. Going to dispute with credit card company and file complaint with BBB. DONT BUY FROM THEM ITS A SCAM.
Response from NewSmileFeb 24, 2026
Hi Becky, Thank you for sharing your feedback. We sincerely apologize for the frustration and delays you’ve experienced. We take your concerns seriously and recognize there is room for improvement in our processes. A member of our team will be reaching out to you shortly to provide an update on your refund request and assist in resolving this as quickly as possible. We truly appreciate your patience and understanding.
Kathy W.
Rache Was excellent, always available with a few calls. She is extremely patient and thoroughly proficient at her job. I knew of she was helping me with every step all my questions would be answered to satisfaction. And we discussed further my need for a bite guard, and advised to upgraded to night aligners, which I feel very confident with that purchase after speaking with Rache. Good job and thank you so very much.
Response from NewSmileFeb 20, 2026
Hi Kathy, Thank you so much for your kind words! It truly means a lot. We are glad that Raych was able to support you every step of the way and help you feel confident about upgrading to the night aligners. Don’t hesitate to reach out if you ever need anything — We are always here to help!
Katie G.
Elizabeth was awesome at helping me sort through how to get my impressions to work and the size tray I needed!
Response from NewSmileFeb 20, 2026
Hi Katie, Thank you so much for your kind words! We’re thrilled to hear Elizabeth was awesome in helping you get the right tray size and impressions sorted out. We truly appreciate your feedback!
Lena J. G.
My request for a refund was sent December 22, 2025. My refund was received Fenbruary 18, 2026 after more 19 interactions by email (not an exaggeration. I have all correspondence) and at least a dozen phone calls. This was not “processing time”. When I began complaining in earnest and leaving several bad reviews somehow I received a phone call and was told that I would get my refund by the end of that week. It still took an additional phone call and email before it arrived the following week. As a part of this lovely process, my calls were no longer answered. I literally called 7 times one day. After no answer I called from a different number and received an answer right away. That’s when I decided to begin leaving negative reviews-because 7 times was too many times to believe that it was happenstance that my calls didn’t get answered. I had called the previous day as well but only twice. I was very worried that I had sent $1200 to a scam company and wouldn’t get my money back.
Response from NewSmileFeb 19, 2026
Hi Lena, We’re truly sorry to hear about your experience and the frustration you went through. Your feedback is very important to us, and we’ll take it as an opportunity to learn and improve our customer service moving forward.
Hyejun B.
He was very nice and explain very well
Response from NewSmileFeb 19, 2026
Hi Hyejun, Thank you so much for your kind words! We’re glad to hear you had a positive experience and that everything was explained clearly. We truly appreciate your feedback
Stephanie W.
I've always had great experiences with this company, and I continue to as I've finished my treatment and now get new retainers regularly. I had a question about my shipment, and Jenny replied quickly and answered all of my questions.
Response from NewSmileFeb 18, 2026
Hi Stephanie, Thank you so much for your kind words and continued support! We’re glad to hear Jenny was able to assist you quickly. We’re always here if you need anything!
John T.
These people are super pleasant and responsive, especially Sofia! I recommend making sure you opt for ordering one additional impressions putty in case you get it wrong the first time (learning curve). Also, my mouth is larger than average, so I needed a size “6” instead of the typical size “5” that comes standard.
Response from NewSmileFeb 17, 2026
Hi John, Thank you so much for the kind words and recommendation! We’re so happy you had a great experience, and we’ll be sure to share your sweet feedback with Sofia!
