www.newark.comReviews of newark.com

Not at all the company that they used to be. I wanted to make a small change to a $2000 online order that I had placed 5 minutes earlier, but I was informed that they could not make changes to an order once it was "processed", and I would need to cancel that order and then reorder everything again. I was somewhat annoyed but agreed to do that... However, I was then informed that the order would need to be reviewed by their "team" before it could be canceled... and it took their "team" three days to process the cancelation. Needless to say, but once the order canceled, I placed it with another vendor. Newark makes it impossible to speak to anyone from the US, and the customer service person from India was so rude that I was compelled to eat two extra-large juicy hamburgers after hanging up the phone.

Absolute scammers! Order a $2 replacement part with $12 shipping. One week later they send it and charge an additional $118 for shipping! Never was authorized! Reporting to BB - never use this scam!!

awful service and untrusty worthy, customer service is zero rude and not even willing to listen, understand, and help. 1st incident: last week ordered parts which is available in UK stock on canada.newark.com and on the web page says 2-4 business days to deliver (I expected some delays since it's not the same country, but always order on digikey from different parts of the world and don't take long), but I was surprised when I checked order status after a week and still processing with delivery date 20/01/2023. called and they say still waiting on manufacturer to ship them to their warehouse. this is misguiding when you say it's in stock with certain quantity and specific delivery time. 2nd incident: this one is more dangerous. ordered 2 parts 1st part: 1000pc. 2nd part 300pc. the price for 1000 is $0.085 and the 300 is $0.096 with shipping and tax comes to $144ish, and that was the price at the moment of the checkout, and guess what received an email thanks me for paying $266ish, when I looked they charged me the unit price as if I'm buying 10 pieces on each part. called customer service and the girl I talked to, she is useless, can even understand what happen and she trying to end the call asap, tried to show her the price for 1000and 300 on that moment she don't agree mentioning the price I was charged is yesterday price today is a different price. I worked in call center before, but the way she dealing with us is like there is no accountability for doing such service, these people felt like they are same scam call center location.

I purchased a part from Newark on Tuesday 9/13/022 at 5:25 pm CST, I had it shipped on 2nd Day Air with the expectation of it arriving Thursday 9/15/2022 because Newark claims orders placed before 9:30 pm EST would ship out the same day. That claim turned out to be false as the package wasn't shipped out until 3:46 pm CST on Wednesday 9/14/2022. This placed the delivery date on Friday, 9/16/2022, a day after the scheduled installation date of the part. This was already frustrating so I went to the customer support phone number to request a refund for the difference between 2nd Day Air shipping and UPS Ground since that is essentially the service I was getting. Th CSR was not helpful, she told me 3 separate lies. 1: Ordered placed after 5:00 pm would not ship same day. The Order Detail page on Newark's own site for my order currently says the following: Shipping Method UPS 2nd Day Air (For same-day dispatch order by 9:30 PM EST). I have an order confirmation email from 5:25 pm CST Tuesday 9/13/2022 with the exact same shipping description. 2. She told me my order wasn't placed until Wednesday 9/14/2022. This is blatantly false as I have an order confirmation email from Tuesday 9/13/2022 at 5:25 pm CST and thy Order Details page on Newarks website has an order date of 9/13/2022 3. She told me my order had shipped from the UK not from the USA where the part was listed "IN STOCK", well this is a load of bull since mark part is still arriving 2 days after being shipped (shipped a day later than promised mind you) and it is arriving via UPS 2nd Day air which isn't international shipping Conclusion: Avoid this company for expedited items or items that may have to be returned as there call service and live chat are charitably useless but likely antagonistic. The parts are priced competitively but it comes at the cost of customer service. Also, don't believe the same-day shipping times. add a day to your order to be safe.

I desperately tried to buy a very expensive instrument. They couldn't accept my foreign credit card unless I called them. When I called them, the credit card went through, but later the order was put on hold because they couldn't verify the card, even though I could see pending charges on my end. They asked for the number for my bank and such, very peculiar, but they didn't do anything about it. When I called them back several times, they insisted that the computer says no. When I tried to cancel the order and re-order with different billing info, they said they couldn't cancel the order without authorization from their manager because it was of such high value. Won't take my money, and can't take my money, and can't ship, and can't communicate either. I spent hours on the phone with the credit card department and I still have no idea what they actually meant.

1 star is too much. I wonder if they are trying to kill this company on purpose. Ordered several times each time saying to myself is the last time ever. Parts listed on stock to be shipped in 2-3 day, then suddenly shipping day 2 months away. They ship as they wish. Online customer cabinet show no correct information. Shipping cost charged at will. Customer service is not helping at all, no reaction on wrong parts shipped. This time is the last time, full stop.

It is horrible company.I had placed order with wise business card.and I can see money has been paid.however their credit card department had asked me provide (800 ) no on my back of card which I do not have it.then they just cancelled my order directly.so stupid.

This company is an absolute embarrassment. I placed an order for parts that were in stock and after allowing me to proceed with the order and charging me the full price of the order then they sent an email 2 days later informing me that 3 items from my order would not be shipped with the rest as they have "sale restrictions" on those items. If they had these so called "sale restrictions" then why allow people to order them and charge them for these items!! Its been 2 days where I have been trying to resolve this issue over the live chat, however there horrible customer service lives up to the horrible standard of everything else in that company!! I have talked to more than 2 different employees who have done nothing of use whatsoever and show zero knowledge about their own website but only have the same useless questions that they always ask to give you the feeling that they've tried their all when in fact talking to them is a waste of everybody's time. The only thing they tell you is that they'll report the issue to some other "team" and will email you any updates so that you could leave them alone, which of course never happens and no emails are ever sent!! Finally when I decided that enough was enough and wanted to cancel the order was surprised to see that their "cancel" button just reloads the page as it is without doing a single thing!! So I go back to the ever amazing customer service to cancel my order for me because the website as well lives up to the standard of the whole company. Even cancelling my order for me these incompetent ******** could not do!! They tell me that the order was not processed yet so they'll tell the "back-end team" to not process it and cancel the order!! Who in the world cancels orders by word of ****** mouth in 2022!!! and as always they'll "update" you via email. Now I'm stuck trying to cancel the order and return the money that they claim will be returned as the order was not shipped. An absolute horrible experience that I'll never repeat and warn anyone of going through this pain!!! Really embarrassing everything: website, customer service and everything they do or offer.