www.newark.comReviews of newark.com

After three attempts to determine why the radio silence (no email notifications, no text, no call) regarding a simple, in-stock item I am concluding that Newark Electronics is likely now a scam. I am repeatedly connected to "customer agents" who continue to state, at different times and separate calls to their "customer service number", different mistakes in my email address preventing the notifications. During each conversation I ask them to repeat all information- which that "agent" does- correctly; another mistake is discovered during another call the next day after still receiving nothing. These episodes are simply too similar in tempo, language and "resolution" to be credible. My credit card company (a Navy credit union) will be notified and I will post updates. -- Paul, Mystic, Ct UPDATE: I did receive my order, it was correct and it did arrive when the third agent said it would arrive. I am upgrading my review to three stars from my original 1-star rating. I do not think I can provide a more positive review simply because I was never notified after three agents recorded the wrong information. I think it reasonable to expect they could have called or sent a text instead of relying upon incorrect email addresses.

We paid them $10k in December 2022 for an order. They claimed they never received the payment and didn't ship us the order. We went back and forth with them several times. ONE MONTH LATER (Jan '23), they finally acknowledged that they had in fact received the payment. They shipped us the order. Then in May '23 they sent us an "overdue invoice" notice asking when they would receive the "outstanding balance", for the same order we paid five months ago! I cannot believe how bad their accounting systems are. Find another option

Have been a longtime customer of Newark but I strongly advise everyone to never buy from them as when issues occur they will not resolve it to their customers satisfaction, their awful customer service team in India is headed up by Haroon, who is a great combination of incompetent, ignorant & unhelpful. Three weeks after paying for an item we still do not have what we ordered & apparently we will not receive it until we pay again for it which we have refused to do. I have tiried to speak to someone in the US but apparently all their customer service & sales are now in India, this is the fault of the management in the US who don't empower their overseas support staff to actually resolve customer issues & we are left incredibly unsatisfied We won't be buying from them again & strongly advise everyone else to go to Mouser or Digikey who are far better companies with helpful emphatic staff.

Do not purchase from this company, they do not support nor stand behind the products they sell. Received a defective unit from them, crucial to business operations. Instead of providing any solution that would satisfy our company's needs (an advance replacement, even if paid for and refunded, would have been acceptable), they blame the "supplier" and sit on their hands. I was given a 7 - 10 business day estimate. We're now on the 3rd week waiting for a resolution. Go anywhere else for what you need, this company is not to be trusted. Quick update - contacted the OEM (TE) and they have already provided me with an RMA number and a path to repair. Clearly they were not the hold up as they have been infinitely more responsive than Newark ever was.

Something is terribly wrong with Newark capabilities of handling simple business order. Send them an order for parts + manufactures CofC on August 5, 2022. Parts were quoted 12 weeks delivery. They changed the promised delivery 12 times and until now no parts. Today Newark customer service told me that the parts will come in March but they don't know the exact date. Do your self favor and DO NOT DO BUSINESS WITH NEWARK.

To start out with, I am The founder and chief engineer with a thirty year old electronics manufacturing company. I recently placed an order online with Newark who clearly indicated that that the parts were in stock. four days later, I was advised that there were less than half in stock and that less than half were being shipped with the rest backordered for two months. When I tried to communicate with them about this mis-representation and my dis-satisfaction, I was told by a person with poor english skills that now, the order is non cancelable. Considering the fact that they never communicated that in the order process or in the order confirmation, I refused delivery from UPS and had to dispute the charges. Especially annoying was the arrogance of the “sales” person and that of the direct supervisor named Haroon Muhammad who both have displayed that Newark has a Systemic and very obvious dis-respect and self righteous attitude. I will make sure that no one in my reach ever does business with Avnet Newark Electronics.

Products shown as in stock and will ship within days mysteriously updated to months after placing the order. Customer service was rude, dishonest, and completely useless. I just recently started to get back into electronics after a number of years. Back then, I regularly ordered from Newark. I guess I know better now.

It had been decades since I ordered something from you...AND what I needed you had and I got it a hell of a lot sooner than I thought I'd get it...Fixed my ham radio and got back up on the air !!! Thanks Newark, I'll be reaching out to ya again !!! Vic Catlett, VA