www.newark.comReviews of newark.com

Avoid at all cost. The negative reviews are right. This must be some american shell company that is run from India with a very very small all Indian customer support team that has poor understanding of western integrity and honesty principles in doing business. When a minor issue occurred with my order with nothing serious at stake they already worried me with disingenuous fluffy answer. And then when something more serious occurred they made it very very hard for me to be made whole. It's either an un-invested (copy-pasted generic) overly polite reply that you know cannot be sincere where they pretends they will solve the problem but actually will put all the possible hurdles in your way so they don't have to. By the time you realize they're taking you for a ride and you re-iterate your request you get the sheep-to-wolf transformation where they turn their back on you and take the default attitude that if something's not right it can only be the customer's problem. Never seen anything like it in any western countries. By then you already deeply regret having ever found their website. Eventually i had to contact the manufacturer who were dumbfounded by the poor customer support of this merchant. Thanks to the excellent integrity of the manufacturer and their top class reactive replies and professionalism and only thanks to their actions was i made whole, but it was long and painful. At that point newark could have reimbursed me 4X my cost i would STILL never do business with them again. To be fair the support Indian person was following up reasonably well (with delays) with emails but his power seemed very limited and it would take him weeks to talk to whoever (in usa ?) is actually making the decisions (that you cannot contact). In other words the customer support team in India seems to have very limited and poor communication with their USa side warehouse fulfilling location. This business really need to take a course on customer principles but no owner would let a company sink like this, probably on its last leg.

I was forced to order a specific fuse holder for a laboratory grade oven from them because they were the only location I could find it. The item arrived but it is defective. It appears to be missing the spring to keep tension on the fuse so it simply will not work. I sent customer service an email several days ago without a reply. The online chat they have listed on their website is always offline and the customer service number listed runs you through the standard automated system only to tell you to email them. I tried to order more items in the initial order to have some extra stock on hand however when it came to the shopping cart it would only allow me to purchase the one item. Now I see this as a blessing because they would have been able to scam me out of more money. I am 100% sure this website is a scam. They should be charged with fraud for claiming they offer customer service at all because there is non if they wont reply to emails.

I was looking for some capacitors for a vintage tube amp. The details were very specific and was struggling to find them at any shop where the price made sense. Came across Newark and instantly put in an order. $20 CAD for four capacitors with shipping included (next day too!). Started to see all of these reviews of extra charges and delayed shipping that got me worried. Lo and behold, get home the evening after ordering and they are sitting on my doorstep. 1 day to get from South Carolina to Ontario, Canada. No sneaky charges or sudden invoice change. Very happy with my first order from Newark!

Terrible service and aftercare

They say you can't pay with your credit card but when you wire the money then the item that was in stock when you placed the order magically needs to be shipped from overseas. If your going to force a wire transfer atleast have the item in stock like your website stated when the order was placed.

I ordered a sensor from Newark, it said the shipment date was 1 month later. Then they pushed back shipment date 4 times by one week each time. I finally was done with waiting and wrote to the manufacturer. He told me to cancel the Newark order, which was due to ship in 4 days, and that I could order directly from him. I did so. The same day, 6 hours later, Newark ships me the sensor. I now have 2 incoming sensors when I only wanted one. Newark can't deliver when you need it and does when you have canceled. Now, I'll have to deal with returning their product and fight to get a refund. They're total BS.

Ordered some Fluke meter parts. Waited two months and never received them. The Indian call center was useless and even showing the order confirmation email screenshot was not enough to convince them that I had a valid order. Now i have to explain to my customers why their repairs are taking so long and I get smeared with Newark's incompetence. Nevan / Industry Surplus Australia

This was the last place i ordered a few specialty cord ends from. Just received a call from Visa with about 5000$ worth of charges. DON'T order from here.