www.newark.comReviews of newark.com

was told my order would ship the same day I ordered it. Just found out that it just shipped a week later

S.Conrad is very helpful and responsive as our customer liasion. She understands the need for quick answers and good pricing and delivery.

First they did tell me there was an issue with my credit card which delayed payment for 2-3 weeks and then did not tell me how much the shipping cost would be before they shipped - $28 for two small switches. So two small switches cost me about US$68. I was really annoyed. When I emailed them they responded once out of 3 or 4 attempts.

We are a CM based in Oregon. We do several hundred thousand dollars worth of business with Digikey, Arrow, Avnet and we only use Newark when we have to. Had a couple reps, they were phased out. Now I deal with whoever answers my CS calls. Usually Findchips says you have stock, but it never pans out when I go to place my on line order. Especially when Farnell is involved. Just had a recent order where your Farnell site showed stock. Your website didn't. After a call I got a quote and parts were in stock at Farnell. So I asked to ship complete. Then I noticed I never got a ship notice. When I went online-the ship date changed. Never an explanation as to why. Asked for an expedite--got an email saying ok it was expedited. Then I got another backorder delay notice-now for a month! Again no explanation. Today my line is down because I forgot I had a ship complete on the order and my other parts still where here! I had to call, and request they remove the ship complete, and ship overnight on my account! Still no idea when the Farnell parts will ship.

We ordered 3 of a component and only 2 were in stock. We were told the 3 part would ship in 3 days but we never received. We called back and found that the 3rd component had been ordered under the wrong part number and would not ship for another 2 months. This was unacceptable and we still have not received the 3rd component.

I thought when I look at Product Information that these were going to have a 1/4 inch stud hole, by the info that was given, but stud hole size is 5/16 inch. Info off your web site below. Manufacturer: MULTICOMP Newark Part No.: 14T2518 Manufacturer Part No CRS-TO-1031 Connector Type: Ring Tongue Contact Material: Copper Contact Plating: - Insulator Color: Uninsulated Insulator Material: Uninsulated Product Range: MULTICOMP - CRS Series SVHC: To Be Advised Series: - Stud Size - Imperial: 0.25" Stud Size - Metric: 6.35mm Stud/Tab Size: 0.313" Termination Method: Crimp Wire Size AWG Max: 10AWG Wire Size AWG Min: 12AWG We can use them, but they are not what I thought I was getting.

The item I order was to be shipped in 7-10 days. After 14 days, they extended it to 21 days. It took them about 5 weeks to ship it, and when they did, they used over night shipping at my expense. The most expensive shipping possible. I could have ordered it from the US for $28.85 with free shipping, but thought it would be quicker to order from someone in Canada. It ended up costing me about $66. When I finally received the item which I thought was going to be new, I was surprised to open the package and see a used part. It had a ring around it where the previous bracket held the part, and there were scratches down the sides where the part was removed from the previous bracket. Overall, I will never order from them again, and would discourage everyone from using this company.

I must update My review. Newark did finally get me a quote in a PDF format and it looks like professional quote. I would like to thank them for for being able provide Me with what I have asked.