www.newark.com Reviews | Read Customer Reviews of newark.com

www.newark.com Reviews | Read Customer Reviews of newark.com

www.newark.com reviews

582 approved reviews, newest moderated first

Luc L.
Sep 2, 2014
Fast and friendly
Fast search tools to locate products, fast product delivery and friendly staff to help with customer requests. Will continue using Newark for these reasons!
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Sherri B.
Sep 2, 2014
Great service!
Great prices, great delivery, great service. Thank you!
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J223
Aug 28, 2014
Excellent.
Great shipping times, extremely fast and helpful. Easy payment and no troubles at all. A great site. Will not hesitate to use again and am actually excited to buy from here again!
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Dianne
Aug 26, 2014
Fantastic
I ordered 4 little micro switches at 9 p.m. Aug. 20 and they were at my door 36 hrs. later. Now that is service! Thanks for the great service! p.s. I did not ask for any special delivery or rush delivery, I just got it.
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Camshaft of B.
Aug 20, 2014
Surprise shipping charge valve and no way to cancel
Not very impressed with check out system. Selected my items and became confused as I could select a wide varitity of shipping methods. But no numbers came up for shipping not even at final payment. I assumed since all the times would easily fit into a usps envelope it would be cheap. Completed my transaction and sent a message to customer support. Which resulted in a nonproductive reply. About web page not knowing weight or size of items. Well why can every other Online web site calculate shipping. Any ways next day I get email at 10pm at night with final total. And I sent a reply ASAP as to cancel the order. Which I'm told it's shipped and only way to cancel is to return it? Ok brilliant pay to ship it back. Thanks guys great work, first and last order Good day
Response from www.newark.comAug 25, 2014
Hello and thank you for your feedback. We are currently in the process of testing some changes to our shipping choices to avoid this very experience! The majority of our online orders do have shipping charges however there are times, as you noted when we are not able to display them based on weight data. When we make the changes there will be less shipping choices, they will have charges associated with them so you have that information before you place your order. We are sorry that your first order with us has been so difficult. If you need further help with your return, please call (800) 463-9275 and an associate will be able to assist you.
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Harry Alabama Roll T.
Aug 20, 2014
Hey these guys do what they said order was correct and super fast.
5 Stars I wood recommend this company to anyone
Response from www.newark.comAug 25, 2014
Thank you for the great feedback!
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Amy T.
Aug 19, 2014
Lack of communication
I placed an order in April and was promised I would have it by early July. Early July came and went and no product showed up. I called and was told that it would be here by mid July. Mid July came and went and no product. Again I had to call them, they didn't call me to explain why or where our product was. I went elsewhere to get the product we needed and was told that my order would be cancelled by two different sales reps at Newark, the product finally showed up after I was assured that the order had been cancelled and we wouldn't be billed. Now I have an invoice, the product has been refused and I have to deal with trying to get a credit. All of this could have been avoided with a little communication from Newark to us.
Response from www.newark.comAug 25, 2014
Hello, thank you for posting about your experience- it does help us to identify where we need improvements. The item ordered was a special order item with a very long lead time from the manufacturer. Special order items do tend to have lead time updates from our manufacturers. We are reviewing ways to provide updates to our customers about backorders currently, as we know this is important. We are very sorry for this experience. We are also responding to you personally to ensure this matter is resolved.
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José Francisco Pérez G.
Aug 15, 2014
Trato y tiempo de respuesta bueno
todo estuvo bien, posiblemente falto que me comunicaran que tenían promoción con las tarjetas de crédito a meses sin intereses.
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