www.newark.comReviews of newark.com

Ordered an item, got it quickly but the item (temperature controller) does not work. On the first attempt an associate told me he will issue a return label (but did not get it). Next day when inquired asked me to send photos and videos of the product not working. After assuring a 24h reply time, replied to me after 5 days (weekend included) that my order number is incorrect. But the funny part is that the correct order number was included in the email header. I replied. But still no reply. Very primitive company. PS : Order 416186 UPDATE : Thanks for the reply. The two associates who contacted me are Shahana & Rehan, former was very unprofessional. Please look onto their training maybe.

be avare, created two orders , one time problem with credit card payment (sure card was ok), second the same order problem shipping, weak and non serious distributor! just waste of time Reply: gave newark 3 days, finally ordered from mouser, first and last try, as told waste of time... Reply2: last response, have blocked both cards just in case, never deal with you again

Somehow Newark used an old shipping address, which is in a completely different state! It was not the shipping address I used when I placed my order! There were 4 separate packages for the same order and they all ended up at the old address. Newark would not send me the shipping labels I needed to forward the packages to my address.

The prices and navigation of the site were easy, but the time it takes for customer support to get back to you is dreadful, Newark sent a package to me with 4 of the same relays, but they forgot to put my address on it so it's just sitting in a UPS warehouse. I called and they said they left a ticket for UPS saying the address is correct, but have yet to receive any updates on the actual address being updated. I have checked UPS daily and nothing has change, still says, "The address is incomplete, please update address." The fact that this was a mistake in the first place is hilariously annoying.

I ordered a part and instead received a different customer's item. My package was labeled with two different shipping labels--one for my address and one for the other customer. It's been well over a week since I sent an e-mail to customer service. I spoke to two different representatives who were of no help and each took 15 minutes to simply reply they would let their "team" know. I have not heard back in any way on how they will compensate me. If I got back a response in a reasonable time, the item I purchased would most likely still be in stock. I can only imagine the other customer that didn't receive their item is also in a similar fiasco. **UPDATE I finally got a refund on my order, but it was the day after I initiated a chargeback on my credit card. The only problem is they are still refusing to refund the tax I paid on the item. If you have issues with customer service and have the option to chargeback, I would advise you to do so.

I ordered a part and made a mistake. I will admit I made the initial mistake by making my shipping address and billing address the same. I then re ordered the part and got it within 2 days (thank you so much). However, the charge for my mistake is still pending on my credit card(twice for some reason even though the second time I ordered it I did it on my debit card). So currently I have been charged correctly once on my debit card, but two times incorrectly on my credit card. Also I ordered the last part from the stock so I'm sure that didn't help the process either. I'm guessing these transaction will never go through and when I called (Newark) she said they were non-refundable. I will definitely change my review if I can just have this corrected, thank you. The order number that was not fulfilled is 353002. Thank you. Update: I just looked and the charges were send back, Thank you so much!

Absolute worst company ever. Ordered a part, was charged for next day air. Contacted the company and they said it cannot be exported from the United States. I’m like you appeared to be a Canadian company, and even went so far as to charge me provincial sales tax. I’ve contacted my credit card company to warn them about Newark When I called in, the rep said that Newark is a huge company and have nothing but 100% satisfied reviews Did a Google search to see the 1.4 star rating, lol oh boy!! Even their responses to negative reviews here where people stated their order numbers, the response is a canned request provide an order number …. Proves that they aren’t reading or paying attention. Every person I talk to sounds like a foreigner and I could swear they sound just like the jerks calling from spoofed numbers asking if you want your ducts cleaned. No wonder they can’t ship products, too busy trying to offer duct cleaning services. FYI the product that couldn’t be exported was a piece of clear plastic. Think this company is just a credit card number warehouse. I’ve already contacted Visa to let them know to keep an eye on these jokers. Really pathetic.

I placed an order on June 29 for items Newark's website said were in stock. I called Newark today to see where the items were and they said they were scheduled for delivery on August 16,,,and their website says they are in stock still. He placed me on hold a few minutes and came back to tell me they found the parts in their warehouse and would make arrangements in a couple of days to ship things out (not for me to receive them). I emphasized that I need the parts right away and he said he'd send them to me as soon as possible, whenever that is. Newark used to be a reliable company with quick delivery and local service. Unfortunately, this is no longer the case. I had an experience with Newark similar to the above a few weeks ago as well. I will no longer purchase items from Newark, and I have told others within our company to no longer purchase from Newark. I can't afford to deal with a company that continually messes up orders. They don't inform customers of delays and don't ship stock items in a timely manner any more.