Reliable support and quick, hassle-free replacement
I had a very positive experience with Neuvana’s support team.
After a minor issue with my headphones, they responded quickly and sent a free replacement to Germany without any hassle.
The communication was clear and helpful throughout the process.
I really appreciate the support and recommend Neuvana.
Response from neuvanalife.comMar 25, 2026
Hi Thomas,
Thank you so much for your kind words, we really appreciate you taking the time to share your experience.
We’re glad we could get everything resolved quickly for you and that the replacement process was smooth. Providing clear, reliable support is very important to us.
Thanks again for your support and recommendation it truly means a lot 💙
Neuvana Support Team
WK
Wojtek K.
Disappointed – important information about device noise not disclosed
I purchased a Neuvana device to support my meditation practice, but unfortunately I am very disappointed.
From the very beginning, various sounds (hiss, “ticking,” interference) appear in the headphones and continue throughout the entire session. After contacting support and even replacing the headphones, I was informed that this is “normal device behavior” related to the stimulation.
The issue is that this information is not clearly communicated before purchase. If I had known that the device produces constant sounds, I most likely would not have decided to buy it.
Support offered a return, however it does not cover customs fees, which in my case were around €170. This means a real financial loss if I return the device, making this option unacceptable for me.
I appreciate the contact with support and their willingness to help, but the key function (comfortable use in silence) has not been met in my case.
In my opinion, such an important characteristic should be clearly and transparently communicated before purchase.
Response from neuvanalife.comMar 18, 2026
Hi Wojciech,
Thank you for taking the time to share your experience, we truly appreciate the detailed feedback.
We understand your concern regarding the sounds you’re hearing. As our support team shared, these can occur as part of the stimulation process, though not all users perceive them in the same way. That said, we completely understand how this can impact your experience, especially when using Xen for silent meditation.
We also hear your feedback around expectations prior to purchase. Transparency is important to us, and your comments are being shared internally as we continue to improve both the product experience and how we communicate it.
While we did offer a return, we understand the additional costs you mentioned can make that option difficult, and we genuinely regret that this has been your experience.
If you’re open to it, we’d still be happy to work with you directly to explore any remaining options and ensure you feel supported.
Thank you again for your thoughtful feedback.
JA
JAnderson
I think it’s a well made device
I think it’s a well made device. I’m still on the fence if it’s working for me yet. I know I won’t always feel the intensity but I wish I could.
Response from neuvanalife.comMar 18, 2026
Hi Justin,
Thank you for your thoughtful review, we really appreciate it.
What you’re experiencing is actually very common. With Xen, you won’t always feel strong stimulation, and that doesn’t mean it isn’t working. Many users find that as their body adapts, the sensation can become more subtle over time.
If you’d like to feel it more consistently, a few tips:
• Make sure the left earbud has enough saline for good contact
• Try slightly adjusting the position in your ear
• You can increase intensity gradually, but it should always feel comfortable.
Also, the benefits of vagus nerve stimulation are often cumulative, so they may show up more over time rather than immediately after each session.
If you ever want help dialing in your settings, we’re happy to guide you.
Appreciate you being part of the Neuvana community 💙
SL
Sheri L.
The product is amazing as well as the…
The product is amazing as well as the operations in process to get one. It’s helped me significantly, and I love the fact that I’m self advocating and have a device that I can incorporate at any time of the day.!! my digestion is better my relaxation levels have improved and I overall just feel great that I have this tool
Response from neuvanalife.comMar 18, 2026
Hi Sheri,
Thank you so much for sharing this! it truly means a lot to us.
We love hearing how you’ve been able to incorporate Xen into your daily routine and take a more active role in your own well-being. That’s exactly what we hope to empower.
It’s amazing to hear about the improvements you’ve experienced with relaxation and digestion thank you for trusting us to be part of your journey.
We’re so glad you’re here 💙
HM
Hector M.
Great product and communication
Great product and communication
Response from neuvanalife.comMar 18, 2026
Thank you for your kind words Hector. We are always here to help!
ME
Monte E.
Migraine Headache Relief
I've had migraine headaches for the past 20 years. I have medication that will relieve the headaches, but I can only take 12 pills/month. I often have more than 12 migraines/month. In the past year, I have been using the Xen portable VNS unit from Neuvana. In the early stage of a migraine, I will use the VNS to alleviate or mitigate the severity of the migraine. I am very happy with the Xen VNS unit. Using the VNS unit on a regular basis is helping to reduce the number of migraine headaches I experience, & for that, I am grateful!
Response from neuvanalife.comMar 18, 2026
Hi Monte,
Thank you so much for sharing your experience, we truly appreciate it.
We’re really glad to hear that Xen has been a helpful tool for you, especially when used early on and consistently. Hearing that it’s supporting you in managing frequency and severity means a lot.
Everyone’s experience is unique, but stories like yours are exactly why we do what we do.
Thank you for being part of the Neuvana community 💙
JP
JP
Can’t really tell any difference.
Can’t really tell any difference.
Response from neuvanalife.comMar 6, 2026
Hello,
Please reach out to us directly at [email protected] so our team can review your case and provide guidance or support.
JE
Jan E.
Xen has helped regulate my C-PTSD symptoms
The Neuvana Xen vagus nerve stimulator (VNS) has been a key factor in helping me regulate my anxiety. I have a diagnosis of Complex Post Traumatic Stress Disorder (C-PTSD). In the past year and a half I have routinely used and continue to use my Xen device no less than two times per day, morning and night. I keep it close at hand to use for those unexpected moments when free floating anxiety wakes me or stops me in my tracks! I’m thankful to have a great trauma informed therapist and my Xen in my pocket! I’m happy to say instead of reaching for Xanax, I reach for my Xen to calm and regulate my anxiety! I haven’t used or refilled my Xanax in over a year! I’m also grateful for the great technical support provided by Neuvana when needed. I highly recommend purchasing a Xen device!
Response from neuvanalife.comMar 1, 2026
Thank you so much for sharing your experience so openly, it truly means a lot.
We’re incredibly grateful to hear that Xen has been a supportive tool in your daily routine, especially alongside trauma-informed therapy. Your consistency and commitment to your own healing are powerful, and we’re honored that Xen has been part of that process.
It’s also wonderful to hear that our support team has been helpful when needed we care deeply about being there for our community.
Thank you again for taking the time to write this and for trusting us to be part of your journey.
