neuvanalife.comReviews of neuvanalife.com

I really wanted this device to work, but it fails at the most basic function: pairing mode. Half the time it won’t connect at all. And when it finally does, the intensity is completely unreliable. Some days it does nothing, other times it randomly works for a moment and stops again. Most of the time, all you get is music playing, not actual stimulation. That’s not what I paid for. For the price, it’s unbelievable how inconsistent and poorly designed the whole thing is. After spending this much, I expected something reliable, not a device that only works “when it feels like it.” In my experience: not worth it, not reliable, and definitely not living up to its promises.

They take good care of their customers and everything was plug and play

Didn’t get any benefit. Concerned about plates in the neck reaction of healing.

I purchased the Xen device on the recommendation of my ENT specialist at the Thonon-les-Bains hospital in France. Despite being on a limited budget due to my disability status, I made the financial effort because I was seeking a real solution for vagus nerve stimulation. However, none of the provided ear tips are usable: – Small ones fall out, – Medium ones must be held by hand to stay in place, – Large ones are painful and unusable. The device cannot be used as intended. Worse: no reply from customer support, despite a detailed email and open ticket (#20020) sent several days ago. This is unacceptable for a product at this price point, especially one that claims to promote comfort and wellness. I strongly advise against buying it — unless you enjoy wasting your money.

The device is very good especially when listening to music, very relaxing. The first set of earphones didn’t work, but a replacement pair was quickly sent. I was disappointed by the extra import charges and taxes not explained on the website. I would have reconsidered my purchase had I been aware.

Great customer service by Neuvana. I had few questions before buying the device and they answered promptly. Also got delivery pretty quickly. Have an issue with a sleeve which also their support has promised to resolve immediately.

The app that supports this product is very glitchy, so it's hard to tell whether the device itself is part of the problem or whether it's just the app. It does not work as described in promotional materials. Some purchasers describe better experiences in reviews, but many like me cannot get the device and app to work reliably. This may have to do with the difference between using with android or apple app. It seems to me that this is a product still in the development phase that needs better engineering and app design. It's disappointing, as the device has an interesting premise -- stimulation of vagus nerve through earbuds. It's expensive -- about $400. Other devices in that price range that I own work reliably and are backed by the company in more robust ways. Customer service promises an email to facilitate return of the product for refund, but instead just sends a transcript of chat with the agent. I currently have an open case with PayPal to investigate whether I can get a full refund. Still, I am very sorry I bought this device, as the Xen device just does not work reliably and so far, customer service is not responsive. Update: I got a full refund finally and only had to pay shipping and insurance to return it. Customer service waived the $40 restocking fee, perhaps because I was insistent and had PayPal involved.