Wojtek K.
Disappointed – important information about device noise not disclosed
I purchased a Neuvana device to support my meditation practice, but unfortunately I am very disappointed. From the very beginning, various sounds (hiss, “ticking,” interference) appear in the headphones and continue throughout the entire session. After contacting support and even replacing the headphones, I was informed that this is “normal device behavior” related to the stimulation. The issue is that this information is not clearly communicated before purchase. If I had known that the device produces constant sounds, I most likely would not have decided to buy it. Support offered a return, however it does not cover customs fees, which in my case were around €170. This means a real financial loss if I return the device, making this option unacceptable for me. I appreciate the contact with support and their willingness to help, but the key function (comfortable use in silence) has not been met in my case. In my opinion, such an important characteristic should be clearly and transparently communicated before purchase.
Response from neuvanalife.comMar 18, 2026
Hi Wojciech, Thank you for taking the time to share your experience, we truly appreciate the detailed feedback. We understand your concern regarding the sounds you’re hearing. As our support team shared, these can occur as part of the stimulation process, though not all users perceive them in the same way. That said, we completely understand how this can impact your experience, especially when using Xen for silent meditation. We also hear your feedback around expectations prior to purchase. Transparency is important to us, and your comments are being shared internally as we continue to improve both the product experience and how we communicate it. While we did offer a return, we understand the additional costs you mentioned can make that option difficult, and we genuinely regret that this has been your experience. If you’re open to it, we’d still be happy to work with you directly to explore any remaining options and ensure you feel supported. Thank you again for your thoughtful feedback.