NeutralcurtainsNeutral is a pioneering brand in the realm of custom window coverings, blending the meticulous craftsmanship of a seasoned manufacturer with the creative flair of visionary designers. Since our inception in 2020, Neutral has been dedicated to revolutionizing the way people experience home decor.
Neutralcurtains (neutralcurtains.com) has 297 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Paula H.
The shades gave me a little trouble with the tension. Customer service worked with me with great instructions how to adjust the shades, and when that didn’t work, they replaced the shades. I would give this company a 5 out of 5.
stacey G.
I ordered 9 roman shades and they arrived quickly and were very decent quality. I have had others customs made at 10 times the price but these were for a carriage house and I didn't see the need for that expense. The fabric options was phenomenal. I'm impressed!
Tay & V.
The strings from the first set of shades broke when we opened the shades to check the material. Neutral Curtains quickly sent a replacement which worked perfectly. We’ve received lots of compliments for the shades since it’s installed!
Lisa X.
I ordered the natural linen flax curtains and planned to hang them with the back tabs. The tabs are placed too far from the edge of the panels and therefore wing out on the edges. When I reached out to customer service they suggested that I did not know how to hang them - not the case - and referred me to the website for instruction. When I reached out again with a picture the response was - maybe your curtain rod is too thick - not the case -and they suggested I order new rods from them. They also suggested that I use rings which would make the curtains too long. At that point I asked if they had a customer service telephone number and I have not heard from them since. The curtain quality is very nice but I don't believe that they care that their product has an issue and that they have an unsatisfied customer. Pretty disappointing the curtains are not inexpensive...
Response from NeutralcurtainsSep 9, 2025
Hi Lisa, Thank you for your feedback, and we’re truly sorry to hear about your experience. Our team did reply with detailed explanations and a solution—including a free thinner curtain rod tailored to fit the back tabs—but it appears those emails weren’t received as you used a different contact method. We sincerely apologize for this miscommunication. We’d still love to help: the complimentary rod is yours if you’d like it, and we’re happy to explore other options with you. Your satisfaction matters greatly to us. Please check your email. We've provided you with a more detailed explanation via the email [email protected]. Again, we apologize and thank you for giving us another chance to make things right. Best, Neutral Curtains
Lauren W.
The drapes are beautifully tailored and shipped very quickly! The memory training and pinch pleats give such a high end look.
Kelly W.
So fast and super well made!
Scott R.
Love the blinds. Shipping was slow, however.
Paisley at H.
NeutralCurtains made the whole process so simple! Measuring and ordering was straightforward, and installation was an absolute breeze. They instantly elevated my living room — the fit is perfect and the look is clean, timeless, and polished. I’m so glad I went with them!
