NeuroReviews of neurogum.com

Response from NeuroAug 20, 2026

Hey Kevin, Thanks for giving Neuro a try and for sharing your feedback here. Taste is personal, that's exactly why we offer a few different flavors to choose from. Spearmint or Wintergreen could be a great fit if Peppermint isn't hitting right for you. We'd like to look into your order so we can help check what options we have to resolve this. We already reached out for a few more details, but if you could also send those over to [email protected], we'll take it from there. We look forward to hearing from you! -Marseille

Response from NeuroAug 17, 2026

Hello Leslie, Thanks for sharing your experience. We're sorry the boost wasn't what you expected. With products like ours, effects can vary quite a bit from person to person. Since you mentioned picking this up from a grocery store, we'd really like to look into your experience more closely. We've reached out here on Trustpilot to get a few more details, but it would help even more if you could email us directly at [email protected] with the product you ordered and which store it came from. That way we can look into things properly and see what we can do to make it right. We appreciate you sharing this, and we're here whenever you're ready to send those details over. -Marseille

Response from NeuroAug 17, 2026

Hi Ruth, Thanks for taking the time to share this. We're always looking for ways to help our customers even outside our standard return process, so despite the orders being placed months ago, we went ahead and provided return instructions so we can get the return arranged and process the refund you requested. We're also sending a follow up now just to make sure those instructions didn't get missed. If you or a family member has an existing health condition or takes medication, it's always worth checking with a healthcare provider before trying any new product, ours included. That goes for anything with caffeine or B vitamins in it. We hope your husband is doing well, and we're here if you need anything at all. -Marseille

Response from NeuroAug 4, 2026

Hey Lamar! Thank you so much for taking the time to share this! We love that you went in with a real experiment mindset, three flavors after a long shift is a great stress test, and that energy boost showing up within the hour is exactly what we're going for. Wintergreen is actually one of our personal favorites here, but if you're looking for something more subtle, peppermint and spearmint tend to have a lighter flavor profile. Cinnamon's also worth a try if you want something with a bit more kick, and if you ever want a lighter caffeine option, our watermelon flavor has a more subtle boost. Can't wait for you to see what else you love from our product lineup. Welcome to the Neuro fam! -Marseille

Response from NeuroJul 24, 2026

Hi Mitch! Thanks so much for sharing this, it really means a lot coming from a nurse. We built Neuro to give you steady energy without the crash, so it's awesome to hear it's doing exactly that for you. Staying sharp and clear on shift is what we're all about. Thanks for recommending us, we're glad to have you with us! -Marseille

Response from NeuroJul 17, 2026

Hey Lizzi, This means a lot to us. We know ordering mistakes happen, and we're glad our team could jump in and get things sorted quickly for you. Hearing that the products are hitting the mark too is the best kind of feedback we can get. We'll keep working to make every interaction this smooth. Thanks for taking the time to share this with us! -Frances

Response from NeuroJun 30, 2026

Hey there! That's the goal right there. Once it clicks into your routine, there's no going back. Really glad Neuro has become part of your day that means everything to us. 🙌 -Marseille

Response from NeuroJun 30, 2026

Hey there! So glad the real thing worked for you on your first order. Counterfeits are unfortunately out there and you're right to flag it. neurogum.com is the only place to guarantee you're getting the genuine product. Thanks for looking out for the community! -Frances