NeuroReviews of neurogum.com

Response from NeuroOct 5, 2026

Hi Kerry, We’re sorry to hear how difficult it’s been to cancel your subscription and get the help you were looking for. That process should be clear and straightforward, and we understand why this left you feeling disappointed. We’re taking your feedback seriously and will be looking closely at the cancellation experience and where we can make it easier for our customers. We’d also like the chance to get this resolved for you directly. We’ve requested your information through Trustpilot so our team can locate your account and make sure your subscription and refund concerns are properly addressed. You can also reach us directly at [email protected] with your account details, and our team will take it from there. We hope you’ll give us the opportunity to make this right. - Team Neuro

Response from NeuroOct 4, 2026

Hey Angie, We're sorry your order never made it to you. We'd like to look into this right away, so we've requested your order details here on Trustpilot. If you can also email us at [email protected] with your order number or the email you used at checkout, we'll take it from there. - Team Neuro

Response from NeuroSep 30, 2026

Hey Brandon, Thank you for getting back to us and sharing more about what happened. We’re sorry things didn’t go as they should, especially with the delay and how your concerns were initially handled. We’ve refunded your order in full, and there’s no need to send the package back. We’ve also taken your feedback on board and recognize where we could’ve handled things better. Thank you for giving us the opportunity to make this right. We really appreciate you taking the time to share your feedback with us. - Team Neuro

Response from NeuroSep 18, 2026

Hi John, Waiting this long with no movement isn't okay, and we're sorry you're dealing with it. We looked into your order and reached out to you directly by email with an update, so please check your inbox (and spam folder, just in case) when you get a chance. We want to make this right for you. We appreciate your patience while we sort this out. -Marseille

Response from NeuroAug 20, 2026

Hey Kevin, Thanks for giving Neuro a try and for sharing your feedback here. Taste is personal, that's exactly why we offer a few different flavors to choose from. Spearmint or Wintergreen could be a great fit if Peppermint isn't hitting right for you. We'd like to look into your order so we can help check what options we have to resolve this. We already reached out for a few more details, but if you could also send those over to [email protected], we'll take it from there. We look forward to hearing from you! -Marseille

Response from NeuroAug 17, 2026

Hello Leslie, Thanks for sharing your experience. We're sorry the boost wasn't what you expected. With products like ours, effects can vary quite a bit from person to person. Since you mentioned picking this up from a grocery store, we'd really like to look into your experience more closely. We've reached out here on Trustpilot to get a few more details, but it would help even more if you could email us directly at [email protected] with the product you ordered and which store it came from. That way we can look into things properly and see what we can do to make it right. We appreciate you sharing this, and we're here whenever you're ready to send those details over. -Marseille

Response from NeuroAug 17, 2026

Hi Ruth, Thanks for taking the time to share this. We're always looking for ways to help our customers even outside our standard return process, so despite the orders being placed months ago, we went ahead and provided return instructions so we can get the return arranged and process the refund you requested. We're also sending a follow up now just to make sure those instructions didn't get missed. If you or a family member has an existing health condition or takes medication, it's always worth checking with a healthcare provider before trying any new product, ours included. That goes for anything with caffeine or B vitamins in it. We hope your husband is doing well, and we're here if you need anything at all. -Marseille

Response from NeuroJun 30, 2026

Hi there, We're sorry you couldn't get through when you called. Being charged twice and not being able to reach us when you needed help most is something we take seriously. We've already requested your order details here on Trustpilot so we can dig into exactly what happened with the charges and the shipments you received. In the meantime, please don't hesitate to reach out to us directly at [email protected]. Our team is here and ready to make this right for you. -Marseille