NeuroReviews of neurogum.com

Response from NeuroJun 10, 2026

Hi Beccie, Taste sensitivity is real, and we totally get that it can be a dealbreaker regardless of what's in the formula. We appreciate you sharing your honest experience, especially knowing how much thought you put into what you recommend to your community. We've requested your order details through Trustpilot and would love to connect directly at [email protected] to find something that actually works for you. -Marseille

Response from NeuroApr 6, 2026

Hi Bobby, Thanks for giving us a try after Shark Tank. We appreciate you sharing your experience. Taste is really personal, and we know ours isn't for everyone. On the focus side, the nootropics in our mints tend to work best with consistent use over a few days, so the effect can be subtle at first. That said, we don't want you to feel like it was a miss. We've already reached out through Trustpilot to grab your order details, but you're also welcome to contact us directly at [email protected] and we'll make sure you're taken care of. -Marseille

Response from NeuroDec 22, 2025

Hi there! Thank you for taking the time to share your experience and we’re sorry to hear that the taste wasn’t what you expected. Taste can definitely be a personal thing, and while many customers enjoy it, we know it won’t be a match for everyone. We’d really like the chance to help make this right for you. If you’re open to it, please reach out to us directly at [email protected] (or reply to the info request we sent) with your order details so we can look into the best next step for you. We appreciate you giving us a try and sharing your honest feedback, it truly means a lot to us. -Marseille

Response from NeuroDec 18, 2025

Hello Chris, We’re really sorry for how this has played out, and we appreciate you being so clear about your experience. Waiting this long for a small order especially after reaching out multiple times, is not okay, and we understand why this left you feeling dismissed. You’re right to expect better communication and follow-through than what you received. A partial refund like the one mentioned clearly didn’t address the situation in a meaningful way, and we’re sorry it came across that way. That’s not how we want anyone to feel after contacting us. What we’d really like to do now is take a closer look at what specifically went wrong with your shipment and make this right in a way that actually feels fair, whether that’s a proper resolution on the order itself or a clearer explanation of what happened and next steps. If you’re open to it, please reply to the information request we sent here via Trustpilot or reach out to us directly at [email protected] with your order number or the email used at checkout so we can take a closer look and follow up with you directly. We do want to help get this resolved. Thank you for taking the time to share this. We know it’s been a disappointing experience, and we appreciate the chance to address it properly. -Frances

Response from NeuroDec 15, 2025

Hi Stef, We’re really sorry to hear about your experience, and we appreciate you taking the time to share this. We understand why this felt misleading and disappointing, especially when you were trying the product in good faith to see if it worked for you. We want to clarify that we do offer a money-back guarantee, even if the product has been opened and tried. If something didn’t work for you, our goal is always to help make that right, not leave you feeling stuck or misled. That said, we can’t locate your order from this review alone, and we’d genuinely like the chance to look into what happened and see how we can help. If you’re open to it, please reply to the information request we sent via Trustpilot or reach out to us directly at [email protected] with your order number or the email used at checkout so we can take a closer look. We’re sorry this experience fell short, and we hope we can still turn things around for you. -Marseille

Response from NeuroOct 23, 2025

Hi there, We really appreciate you giving our product a try and taking the time to share your feedback. We're sorry to hear it didn’t meet your expectations. Everyone’s experience can differ depending on things like tolerance and timing, but we truly value your perspective. We’ve requested your order details here on Trustpilot so we can look into this further, but you’re also welcome to reach out to us directly at [email protected]. We’d be happy to help make things right. Thank you again for sharing your thoughts. -Frances

Response from NeuroJul 21, 2025

Hey Jamie, Thanks for your feedback. We really appreciate you giving it a try. While we’re glad to hear you enjoyed the taste, we’re sorry that you didn’t feel the effects. Everyone’s body chemistry is a little different, and while many people notice a boost in focus or energy, we understand that results can vary due to many factors. We’ve requested your order details through Trustpilot so we can follow up and help further. You can also reach us anytime at [email protected] we’d be more than happy to assist. -Marseille

Response from NeuroMay 19, 2025

Hi Reid, Thank you for sharing your feedback, and we’re really sorry to hear that your experience wasn’t as expected. Our Energy & Focus Gum is designed to provide a quick and clean boost, but we totally understand that everyone’s experience can be different. We reached out to learn more about your experience, but we haven’t heard back yet. If you’re still open to it, we’d love the chance to help make this right. Whether it’s trying the mints or our Extra Strength gum, we’re here to support you in finding the best fit. Please don’t hesitate to email us at [email protected]. Our team is always happy to help and we’d love to hear from you! -Frances