The sales process was clear and transparent. Looking forward to getting started.
Response from Neil PatelApr 5, 2022
Thanks for this review, Alex!
We always love hearing when our customers have had positive experiences thanks to our team members.
Best of luck moving forward, and let us know if there's anything else we can help you with!
Thanks and have a great day!
Sarah Cugini
Chief Customer Officer at NP Digital
AP
Arny P.
Sound advice in plain site
Sound advice in plain site. Neil Patel has been giving real-world examples and information for years. I've been consuming and applying these teachings in my work and my own discipline. Getting to work with his team has been nothing short of fantastic. They push you to succeed which is appreciated.
Response from Neil PatelApr 5, 2022
Hey Arny, we are so grateful for your kind words. Thanks for sharing your review with the community and us.
We will continue to work to provide the best products and services for you.
Have a great day and thank you,
Sarah Cugini
Chief Customer Officer at NP Digital
JM
John M.
Results have been great
Results have been great with our partnership with Neil Patel's team. They are as professional as they come. Not sure you will find better. Fun to talk to as well because they are very passionate marketers and good people.
Response from Neil PatelApr 1, 2022
Thanks for the review, John!
This is wonderful to hear and only makes our team that much more motivated to keep helping partners like yourself.
We appreciate your support!
Take care,
Sarah
Chief Customer Officer at NP Digital
AB
Angie B.
Great company to partner with
I have had the opportunity to partner with Neils agency for the past 6+ months. The Neil Patel team is made up of a group of talented, professional, and friendly people. Each time I meet with them I know what the expectations will be. I look forward to partnering with them for many more years to come.
Response from Neil PatelMar 29, 2022
Thanks for the review, Angie!
This is wonderful to hear and only makes our team that much more motivated to keep helping partners like yourself.
We appreciate your support!
Take care,
Sarah
Chief Customer Officer at NP Digital
MW
Marcus W.
Hervorragendes Tool für die Analyse
Hervorragendes Tool für die Analyse von Websites, Keywords, Mitbewerber... Wir arbeiten fast täglich damit und möchten auf keinen Fall mehr darauf verzichten. Lange Zeit haben wir sogar mit der kostenfreien Variante gearbeitet. Das genügt für uns als Webagentur nicht mehr, aber es ist für den einzelnen Webseitenbetreiber allemal genug!
Response from Neil PatelApr 5, 2022
Hi Marcus!
I'm so happy to hear that our analysis tool has been so helpful for your team - using it every day sounds like it's been a major boost for your business!
Thanks so much for your feedback!
Sarah Cugini
Chief Customer Officer at NP Digital
MT
Maureen T.
Horrible experience
That gurgling sound you hear is the sound of me flushing $30K down the toilet on Neil Pate's SEO services.
They may be very competent in some fields, but for a small business in the wedding niche, they were a disaster. Their copy-writing was so sub-par that I had to take that task back over less than three months into the process. Of course, there was no corresponding reduction in fee.
I'm no SEO expert (hence my need to hire a supposed professional in the first place), but I know enough to grasp the basics. Their naming of page titles, meta descriptions and image alt tags was substandard and every time I asked about it, I was told they were "running a test to see how it works."
Everything came to head when I realized that they'd misspelled the name of my business and the services I provide on several of my web pages - and that it had been out there for several months before I caught it. The whole thing was an unmitigated disaster from start to finish. Rather than putting my trust in them and letting them run with it, they became another entity I had to supervise and watch over to ensure they didn't screw up. For a small business owner that already wears a number of hats, it was just too much.
Seven months and $30K into my $50K annual contract, my search engine results were worse than when I started. I was told to be patient and that "results come over time." Yet the sales consultant initially told us we would see results within 6 months. And while I certainly wasn't expecting a dramatic spike in website hits, I think it was reasonable to expect that my website hits would go DOWN after contracting with them.
Extricating myself from Neil Patel was excruciating. They attempt to hold you to a contract that demands full payment regardless of results. I had to fight tooth and nail to get out of my contract without penalty--including challenging credit card payments made to them--which my bank ultimately upheld in my favor.
During the exit process, they also attempted to force me to sign a disclosure saying I would not write any negative reviews about their services. I refused to sign because if I can prevent just one small business owner from going through the debacle that I went through with Neil Patel, it'll be worth it.
Very expensive lesson learned. I would have been better off investing that money into broadening my own knowledge of SEO rather than trusting Neil Patel with my website (and ultimately my livelihood).
Response from Neil PatelMar 16, 2022
Hi Maureen.
Thank you for taking the time to provide us with some feedback. My name is Sarah, I’m Chief Client Officer at NP Digital, and I'm here to make sure we can handle this situation together — but my main purpose is to make sure you're happy. I would like to make sure that we have done everything in our power to make things right.
To better resolve your situation - since we will need your personal and business information - we would like to invite you to contact me or any member of our team directly at [email protected], so we can solve this as fast as possible.
We would love an opportunity to discuss your experience further with you.
We want to make your experience the best it can be — as with more than 5,000 customers around the world, our reputation is built on a high level of service and customer experience.
In addition to solving your problem, or at least having a friendly conversation to find a compromise acceptable to both parties (that I'm sure we can) I want to add something here. I want to say: thank you.
Every time we receive feedback, positive or negative, we extract from this situation something positive for the future of our company. So, you're helping us to be better.
We have an internal process of identifying necessary improvements in our products and services. At the same time, we bring relevant information to our sales team, in case any misalignment happened at the time of closing the contract. Also, we use this material as a way to train our Account Management team to better serve our customers.
Now is the time to talk and find a way to resolve this in practical and acceptable terms together. Thank you for your trust, and we look forward to your direct contact at [email protected] — keep in mind this is our fastest problem-solving channel available.
Sarah
Chief Customer Officer at NP Digital
SH
Shelley
Enjoyed working with them
I truly found working with Neal Patel to be very helpful in terms of our SEO strategy and marketing efforts.
I was very impressed with our account manager Olivia as she was smart; responsive and always had excellent insight and ideas. Overall it was an excellent experience.
Response from Neil PatelJan 28, 2022
Hey Shelley, thank you so much for this review!
I'm going to pass this feedback along to Olivia.
We are happy that our work contributes to improving your results. This is our biggest goal!
We sure know how lucky we are to have Olivia on our team and she will be recognised.
Again, thanks for the feedback.
Sarah
Chief Customer Officer at NP Digital
RE
Rob E.
Great to work with!
The folks at NPA genuinely care and are valued partners
Response from Neil PatelJan 28, 2022
Hey Rob, we are so grateful for your kind words. Thanks for sharing your review with the community and us.
We will continue to work to provide the best products and services for you.
Have a great day and thank you,
Sarah
Chief Customer Officer at NP Digital