Turner C.
Highly unscrupulous company
Highly unscrupulous company. We signed a 6 month contract which we both thought was $1000 a month for managing Google ads account for our new business, but Buried in the fine print of their contract is that they charge you a lot of extra $$$ if you spend more than $1k per month on Google ads. They claim they do all this extra work when you spend more than this but this is a lie. Why would they charge you more $$$ for upping your ad budget which is one click? They claimed they have to create new ad campaigns and new keywords but I checked and none of this was ever done. All they did was set it and forget it and fleece us. I could have done a better job managing our ads myself for free. Management is crap and doesn't care...all they do is hide behind their dirty contract. Despite having extremely low conversion rates, they won't waive these extra fees. Tara Sullivan was the supposed overall manager and just makes excuses and hides behind their egregiously unscrupulous contract as opposed to actually trying to make her customers happy. Horrible management...avoid like the plague. Literally nothing they did was technically difficult. Not worth the $$$
Response from Neil PatelOct 4, 2024
Hi, Turner. I really appreciate your feedback; thanks for taking the time. My name is Sarah, and I'm Chief Client Officer at NP Digital. On behalf of my team, I'm here to make sure we can handle this situation together. I will try everything in my power to get us satisfied. We will need your personal and business information to resolve your situation as soon as possible. For this reason, we would like to invite you to contact me at our fastest problem-solving channel, [email protected]. Once again, thanks for your comment. Every time we receive feedback, positive or negative, we extract from this situation something positive for the future of our company. So, you're helping us to be better. Thank you for your trust, and we look forward to your direct contact soon. Sarah Chief Customer Officer at NP Digital


